Service Associate - New Gym Opening!
About The Position
The Service Associate reports directly to the Operations Manager and provides members, guests, and staff with a welcoming, professional, and helpful experience. The role includes greeting and directing people, responding to member inquiries and requests, and representing the gym’s commitment to exceptional service. The Service Associate is expected to be flexible and adapt to the evolving needs of the gym; duties may change at management’s discretion. The position’s purpose is to be a great host, a reliable source of information for members, and to help create a fun atmosphere. The role also supports front-desk operations, payment processing, inventory tracking, safety practices, and facility cleanliness.
Requirements
- Previous experience in customer service or a front desk role.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as required.
- CPR certification required within 30 days of hire.
- Must attend all mandatory company training within 30 days of employment.
- Follow current company policies and standard operating procedures, which may be updated or changed.
- Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
- Ability to bend routinely and repetitively to lift more than 40 lbs.
- Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email.
Nice To Haves
- Experience in or a strong interest in the fitness industry.
- Embraces the company’s Core Values.
Responsibilities
- Greet members and guests in a friendly and professional manner.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check in members and guests using the gym’s management system.
- Oversee and manage check-in alerts and notifications.
- Keep the front desk clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to support the well-being of members and staff.
- Monitor inventory levels for coolers, beverages, and bar items, and track sales performance.
- Support facility cleanliness and upkeep by conducting gym walks, picking up trash, restocking supplies, and checking locker rooms and bathrooms.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay, with access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, and vision coverage.
- Supplemental life insurance.
- Employee Assistance Program.
- 401(k) with company matching.
- Personal education growth options through Sophia Learning.
- Energetic and collaborative team.
- Management team focused on professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
