Service Associate - New Gym Opening!
About The Position
EōS Fitness is seeking a Service Associate to provide members, guests, and staff with a welcoming, professional, and helpful experience. The role serves as a source of information for members and helps create a fun atmosphere while representing the gym’s commitment to exceptional service. The Service Associate reports directly to the Operations Manager. Duties may change at management’s discretion to meet the evolving needs of the gym. The position involves greeting and directing people, answering questions, processing payments, managing check-in activity, and helping maintain a clean, organized, and safe facility. The Service Associate should be flexible and able to adapt to the needs of a fast-paced gym environment. Hourly pay is $15.50–$16.50. The role requires CPR certification within 30 days of hire and attendance at mandatory company training within 30 days of employment. Benefits may depend on tenure and full-time versus part-time status.
Requirements
- Previous experience in customer service or a front desk role.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to multitask in a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as required.
- CPR certification within 30 days of hire.
- Attendance at all mandatory company trainings within 30 days of employment.
- Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
- Ability to bend routinely and repetitively and lift more than 40 pounds.
- Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email systems.
- Commitment to following current company policies and standard operating procedures.
Nice To Haves
- Experience or a strong interest in the fitness industry.
- Embraces EōS Fitness’ Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Responsibilities
- Greet members and guests in a friendly and professional manner.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check in members and guests using the gym’s management system.
- Oversee and manage check-in alerts and notifications.
- Keep the front desk clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to support the well-being of members and staff.
- Monitor inventory for coolers, beverages, and bar items, and track sales performance.
- Conduct gym walks, pick up trash, restock supplies, and complete locker room and bathroom checks.
- Attend mandatory company trainings and follow company policies and standard operating procedures.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, and vision coverage.
- Supplemental life insurance and Employee Assistance Program.
- 401(k) with company matching.
- Personal education growth options through Sophia Learning.
- Energetic and collaborative team.
- Management support for professional development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
