Service Associate - Night - New Gym Opening!
About The Position
EōS Fitness is hiring an Overnight Service Associate to provide members, guests, and staff with a welcoming, professional, and helpful experience. The role serves as a representative of the gym’s commitment to exceptional service by greeting and directing people, responding to member inquiries and requests, and helping create a fun atmosphere. The associate reports directly to the Operations Manager and remains flexible as gym needs evolve and management assigns duties. The position works overnight, typically from 10 p.m. to 6 a.m., though hours may vary based on business needs. The associate supports front-desk operations, processes payments, monitors check-in alerts and inventory, and helps maintain gym areas through regular walks and cleanliness checks. CPR certification and mandatory company training are required within 30 days of hire.
Requirements
- Previous experience in customer service or a front-desk role.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to multitask in a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Ability to work overnight hours, typically 10 p.m. to 6 a.m., with schedule variation based on business needs.
- CPR certification required within 30 days of hire.
- Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
- Ability to bend routinely and repetitively to lift more than 40 pounds.
- Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
- Willingness to follow current company policies and standard operating procedures, which may be updated or changed.
Nice To Haves
- Experience in or a strong interest in the fitness industry.
Responsibilities
- Greet members and guests in a friendly and professional manner.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check in members and guests using the gym’s management system.
- Oversee and manage check-in alerts and notifications.
- Keep the front desk clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to support the well-being of gym members and staff.
- Monitor inventory for coolers, beverages, and bar items, and track sales performance.
- Complete gym walks to rack weights, pick up trash, and check bathrooms and locker rooms.
- Attend all mandatory company trainings within 30 days of employment and follow company policies and standard operating procedures.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, and vision coverage.
- Supplemental life insurance.
- Employee Assistance Program.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- Energetic and collaborative team and management support for professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
