Wellness & Recovery Specialist - New Gym Opening!

EōS Fitness • Phoenix, AZ

4d • $16 - $17

About The Position

EōS Fitness is seeking a highly motivated, customer-centric Wellness & Recovery Specialist to support its brand amenities, including Refresh & Recovery, The Tank, EGYM, and locker rooms. The role focuses on providing exceptional member service, maintaining amenities, and enforcing safety protocols to deliver a superior member experience. The specialist identifies equipment issues and coordinates with managers to support smooth operations.

Requirements

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills and ability to clearly convey issues and operational needs to management.
• Excellent interpersonal skills and a customer-focused attitude.
• Willingness and ability to work weekends, evenings, and holidays as needed.
• Willingness to learn about the Refresh & Recovery services offered.
• Passion for health and wellness.
• CPR/AED certification required within 30 days of hire.
• Must successfully pass a background check.
• Embrace EōS Fitness' Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize the health and safety of team members and members.
• Ensure members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms, maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues with EGYM and Tank amenities and communicate concerns to the Operations Manager.
• Ensure equipment is functional, clean, and equally accessible to members.
• Conduct daily equipment functionality and cleanliness audits during weekly walks for all amenities, addressing concerns promptly.
• Audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report issues.
• Keep equipment organized and returned to its appropriate area after use.
• Support front desk staff as needed to promote smooth operations and member satisfaction.

Benefits

• Free membership for the employee and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily Pay, with access to funds before payday.
• Vacation, holiday, and sick pay.
• Group health, dental, and vision coverage.
• Supplemental life insurance.
• Employee Assistance Program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.
• Highly energetic and collaborative team.
• Management team that cares about professional development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed