Wellness & Recovery Specialist - New Gym Opening!
About The Position
EōS Fitness is seeking a highly motivated, customer-centric Wellness & Recovery Specialist to support its brand amenities, including Refresh & Recovery, The Tank, EGYM, and locker rooms. The role focuses on providing exceptional member service, maintaining amenities, and enforcing safety protocols to ensure a superior member experience. The specialist identifies equipment issues and coordinates with managers to support smooth operations. The position requires the ability to multitask and engage effectively with members in a fast-paced environment, communicate operational needs to management, and maintain a customer-focused approach. Candidates must be willing to learn about Refresh & Recovery services and be passionate about health and wellness. Customer service experience is preferred. CPR/AED certification is required within 30 days of hire, and candidates must successfully pass a background check.
Requirements
- Ability to multitask while effectively engaging with members in a fast-paced environment.
- Strong communication skills and ability to clearly convey issues and operational needs to management.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability and willingness to work weekends, evenings, and holidays as needed.
- Willingness to learn about the Refresh & Recovery services offered.
- Passion for health and wellness.
- CPR/AED certification required within 30 days of hire.
- Must successfully pass a background check.
- Must embrace EōS Fitness Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Nice To Haves
- Customer service experience preferred.
Responsibilities
- Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, and Theraguns.
- Follow and lead safety protocols to prioritize the health and safety of team members and members.
- Ensure members have the correct membership level to access amenities.
- Monitor saunas and recovery rooms, maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
- Identify equipment or technical issues for EGYM and The Tank amenities and communicate concerns to the Operations Manager.
- Ensure equipment is functional, clean, and equally accessible to members.
- Conduct daily equipment functionality and cleanliness audits during weekly amenity walks, addressing concerns promptly.
- Audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report issues.
- Keep amenities organized by ensuring equipment is returned to appropriate areas after use.
- Support front desk staff as needed to promote smooth operations and member satisfaction.
Benefits
- Free membership for the employee and one family member.
- Discounted Personal Training and merchandise, including supplements.
- Employee referral program.
- Daily Pay offered, with access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, and vision coverage.
- Supplemental Life insurance.
- Employee Assistance Program.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- Energetic and collaborative team.
- Management team that supports professional development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
