Operations Manager - NEW Gym Opening!

EōS Fitness•Pasadena, TX

About The Position

The Operations Manager oversees the Service team and day-to-day operations to support operational excellence throughout the gym. Reporting to the District Operations Manager, this role leads, coaches, and trains the Service team to create a welcoming atmosphere and serve as an information hub for members, guests, and staff. The manager represents the gym’s commitment to exceptional service and partners with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards. Responsibilities span customer service, revenue-goal monitoring, retail management, member-fee compliance, and inspection and reporting of gym functionality and cleanliness. The role also includes staff hiring and supervision, facility and inventory oversight, and responding to emergencies. Duties may change as gym needs evolve, at management’s discretion.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email.
Ability to bend routinely and repetitively and lift more than 40 lbs.
Must be knowledgeable and up to date on company policies and standard operating procedures.

Nice To Haves

Prior experience in or a strong interest in the fitness industry.
Embraces the company’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Responsibilities

Lead, coach, train, schedule, and supervise Service staff, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, procedures, roles, and responsibilities to staff; provide constructive performance feedback.
Create an elevated member experience by listening to members’ needs and concerns and providing clear, helpful responses.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Monitor and track revenue goals, manage retail, and ensure member-fee compliance.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Oversee facility maintenance and cleanliness, including equipment, locker rooms, and common areas; inspect and report on gym functionality and cleanliness.
Partner with Sales, Fitness, Facilities, and Marketing teams to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly with staff and members during emergencies or disruptions, providing instructions and updates to support safety.
Stay current on company policies and standard operating procedures and ensure adherence to them.

Benefits

Free membership for the employee and one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay access to funds before payday.
Vacation, holiday, and sick pay.
Group health, dental, vision, supplemental life, and Employee Assistance Program offerings.
401(k) with company matching.
Personal education growth options with Sophia Learning.
Energetic and collaborative team.
Management team that supports professional development.