Operations Manager - New Gym Opening!

EōS Fitness•Henderson, NV

About The Position

EōS Fitness is a bold, upbeat, and motivating fitness company whose Core Purpose is to create loyal, lifelong fans and exercise practitioners. Its Core Values are Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. The Operations Manager reports to the District Operations Manager and oversees the Service team and day-to-day operations to support operational excellence throughout the gym. The role leads, coaches, and trains the Service team to create a fun atmosphere, provide welcoming service, and act as an information hub for members, guests, and staff. Responsibilities span customer service, revenue goal tracking, retail management, member-fee compliance, facility functionality and cleanliness, and collaboration with Sales, Fitness, Facilities, and Marketing. The manager also upholds brand standards and adapts to evolving gym needs; duties may change at management's discretion. The position is associated with a new gym opening and has a stated salary pay range of $65,000–$65,000 USD. The employer describes a collaborative, energetic team and offers professional development support, subject to applicable eligibility conditions.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Embrace the company's Core Values.
Successfully pass a background check.
Obtain CPR certification within 30 days of hire.
Be intimately knowledgeable and up to date on current company policies and standard operating procedures, and ensure adherence.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read reports from a database or email system.
Ability to bend routinely and repetitively and lift more than 40 lbs.

Nice To Haves

Prior experience or a strong interest in the fitness industry.

Responsibilities

Lead, coach, train, hire, schedule, and supervise Service team staff, including kids club, front desk, and janitorial staff.
Create an elevated member experience by welcoming members and guests, listening to their needs and concerns, and providing clear, helpful responses.
Communicate goals, expectations, procedures, roles, and responsibilities to staff.
Provide staff with clear, constructive performance feedback, noting strengths and areas for improvement.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing teams to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, giving instructions and updates to support safety and well-being.
Oversee day-to-day tasks supporting operational excellence, including customer service, revenue goal tracking, retail, and member-fee compliance.
Remain knowledgeable and up to date on company policies and standard operating procedures, and ensure adherence to them.