Operations Manager - NEW Gym Opening!

EōS Fitness•Carrollton, TX

About The Position

EōS Fitness is hiring an Operations Manager for a new gym opening. Reporting to the District Operations Manager, the Operations Manager oversees the Service team and day-to-day operations to support operational excellence throughout the gym. The role leads, coaches, and trains the Service team to create a fun atmosphere, provide a welcoming experience, and serve as a hub of information for members, guests, and staff. The Operations Manager represents the gym’s commitment to exceptional service by greeting and directing members, guests, and team members. The role spans customer service, revenue goal monitoring, retail management, member-fee compliance, facility functionality and cleanliness, and collaboration with Sales, Fitness, Facilities, and Marketing teams to improve gym performance and uphold brand standards. Responsibilities may change at management’s discretion as the needs of the gym evolve. EōS Fitness describes its Core Purpose as creating loyal, lifelong fans and exercise practitioners. Its Core Values are: Take Personal Responsibility; Be Optimistic & Have Fun; Learn & Grow; Be A Team Player; and Fight Hard To Win.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification is required within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
Ability to bend routinely and repetitively and lift more than 40 lbs.
Embrace the company’s Core Values.

Nice To Haves

Prior experience or a strong interest in the fitness industry.

Responsibilities

Lead, coach, and train the Service team to create a fun atmosphere and provide helpful, welcoming service to members, guests, and staff.
Hire, train, schedule, and supervise staff, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, procedures, roles, and responsibilities to staff.
Provide constructive, specific performance feedback to staff members.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Monitor and track revenue goals, manage retail, and ensure member-fee compliance.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas; inspect and report on gym functionality and cleanliness.
Partner with Sales, Fitness, Facilities, and Marketing teams to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support safety and well-being.
Stay knowledgeable and up to date on company policies and standard operating procedures and ensure adherence to them.
Greet and direct members, guests, and team members upon entry.