Operations Manager - New Gym Opening!

EōS Fitness•Henderson, NV

18h•$65,000 - $65,000

About The Position

EōS Fitness is seeking an Operations Manager for a new gym opening. Reporting to the District Operations Manager, this role oversees the Service team and the day-to-day operations that support operational excellence throughout the gym. The Operations Manager leads, coaches, and trains the Service team to create a fun atmosphere, welcome members and guests, and act as an information hub for members, guests, and staff. The role includes providing excellent customer service; monitoring and tracking revenue goals; managing retail and member-fee compliance; inspecting and reporting on gym functionality and cleanliness; and partnering with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards. Responsibilities and duties may change at management’s discretion as the needs of the gym evolve. The position requires familiarity with company policies and standard operating procedures, the ability to work in a gym environment, and the ability to use company computer systems. A background check is required, and CPR certification must be obtained within 30 days of hire. Salary is $65,000 per year. Benefits and perks are subject to eligibility based on tenure and full-time versus part-time employment.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Successfully pass a background check.
Obtain CPR certification within 30 days of hire.
Ability to work in a gym setting and move about club floors and rooms.
Ability to communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
Ability to bend routinely and repetitively and lift more than 40 pounds.
Embrace EōS Fitness Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

Prior experience or a strong interest in the fitness industry.

Responsibilities

Lead, coach, and train the Service team to create a welcoming atmosphere and provide information to members, guests, and staff.
Hire, train, schedule, and supervise staff, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, procedures, roles, and responsibilities to staff.
Give staff constructive, clear, and specific performance feedback.
Provide friendly, approachable service, listen to member needs and concerns, and respond clearly and helpfully.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Ensure compliance with health and safety regulations, maintain required certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Monitor and track revenue goals, manage retail, and ensure member-fee compliance.
Inspect and report on gym functionality and cleanliness.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support safety.
Remain up to date on company policies and standard operating procedures and ensure adherence.