Operations Manager - NEW Gym Opening!

EōS Fitness•Duncanville, TX

About The Position

The Operations Manager oversees the Service team and day-to-day operations to support operational excellence throughout the gym. Reporting to the District Operations Manager, this role leads, coaches, and trains the Service team to create a fun atmosphere and serve as helpful hosts and an information hub for members, guests, and staff. The role represents the gym’s commitment to exceptional service and includes responsibilities spanning customer service, revenue-goal tracking, retail management, member-fee compliance, facility functionality and cleanliness, and collaboration with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards. Duties may change at management’s discretion to meet the evolving needs of the gym. The position requires keeping current on company policies and standard operating procedures, supporting health and safety compliance, and communicating effectively during emergencies. The posting lists a salary of $65,000 per year. Benefits and perks are subject to eligibility based on tenure and full-time versus part-time employment.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting and move about club floors and rooms.
Ability to communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read reports from a database or email system.
Ability to bend routinely and repetitively and lift more than 40 lbs.
Embrace the company’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

Prior experience or a strong interest in the fitness industry.

Responsibilities

Lead, coach, train, hire, schedule, and supervise the Service team, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, procedures, roles, and responsibilities to staff; provide clear, constructive performance feedback.
Create an elevated member experience by listening to member needs and concerns and providing helpful responses.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Monitor and track revenue goals, manage retail, and support member-fee compliance.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support safety and well-being.
Remain knowledgeable and up to date on company policies and standard operating procedures and help ensure adherence.
Represent the gym by greeting and directing members, guests, and team members.