Wellness Director

American House Senior Living Communities•Kingsport, TN

About The Position

The Wellness Director upholds American House’s mission to enrich the lives of those it serves by supervising, educating, directing, and supporting Wellness team members. This leadership position oversees resident services and serves as manager on duty when the Executive Director is absent. The role coordinates care with residents, families, staff, and third-party providers; oversees clinical, medication, safety, and regulatory processes; and supports community marketing and department operations.

Requirements

At least 3 years of management experience in a healthcare or service-related setting.
Physiological and psychological knowledge related to gerontology.
Reliable transportation to conduct offsite assessments and evaluations of prospective residents.
Licensed Practical Nurse or Registered Nurse.
Pass a pre-employment background check, drug screen, TB test, and physical.

Nice To Haves

Experience working with older adults and individuals with memory loss.
Bachelor of Science in Nursing (BSN) degree.

Responsibilities

Implement, deliver, and coordinate resident services at the community.
Supervise Wellness team members, including interviewing, hiring, training, assigning and directing work, evaluating performance, recognizing and disciplining employees, and resolving complaints and problems.
Coordinate resident and family care conferences with the Executive Director and serve as a liaison among residents, families, and staff.
Assess prospective residents for Assisted Living or Memory Care, including conducting assessments in their homes or other healthcare settings when needed.
Ensure compliance with state regulatory requirements, including mandatory reporting to the State Regulatory Body.
Ensure incident reports are completed and filed, conduct appropriate follow-up, investigate complaints, grievances, and incidents, and work with the Executive Director on responses and corrective actions.
Ensure staff follow safety regulations and programs covering fire protection, infection control, blood-borne pathogens, hazardous waste, and quality assurance.
Maintain compliance with state regulations and policies for medication administration, including overseeing medication management and records and supervising, delegating, training, and checking competency for Medication Aide programs where applicable.
Support community marketing by participating in tours and discussing wellness offerings and prospective residents’ clinical needs with prospects and families.
Maintain confidentiality of information related to the role.
Promote positive employee relations through appreciation and recognition programs, regular feedback, and promotional incentives intended to support retention.
Monitor Wellness staff licensure and certification compliance.
Provide written and oral reports about Wellness Department operations to the Executive Director and Regional Wellness Director.
Coordinate healthcare services with third-party providers to support continuity of care.
Collaborate with the Executive Director on budget, equipment, and supply needs.
Provide 24/7 on-call clinical support.