Wellness Associate (Part-Time)

TerrAscend • Flemington, NJ

1d

About The Position

TerrAscend is hiring a part-time Wellness Associate to provide compassionate, friendly, and professional customer service to patients and visitors at a dispensary. The role includes greeting and checking in patients, verifying eligibility for medical marijuana, and completing accurate, compliant transactions and patient-order fulfillment. The Associate helps patients and caregivers understand products and medical marijuana so they can make informed decisions about their care, while maintaining confidentiality and security.

Requirements

• High school diploma or GED required.
• At least one year of customer service, retail, or related experience preferred.
• Ability to create and maintain a customer-focused culture.
• Strong organizational, communication, computer, and multitasking skills.
• Must be available for flexible schedules, including weekends, holidays, and overtime as needed.
• Background check required.

Nice To Haves

• Cannabis experience is a plus.

Responsibilities

• Assist patients, caregivers, and/or customers with cannabis recommendations and product selection, including information about effects, potency, dosing, consumption methods, and administration.
• Manage patient records using the state-mandated system and point-of-sale system.
• Maintain product knowledge and respond to questions or concerns, referring customers to a dispensary healthcare practitioner or management when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service, including greeting patients, making eye contact, and treating people courteously; protect patient confidentiality and security.
• Help patients learn about medical marijuana so they can make informed decisions about their care.
• Develop and maintain strong relationships with patients, caregivers, and/or customers by anticipating their needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage for eligible team members.
• 401(k) savings opportunities.
• Paid time off and company holidays for eligible team members.
• Learning and development opportunities and career growth across the organization.
• Team member discounts and additional employee programs.
• Resources and programs focused on employee well-being.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED