Wellness Coordinator - Part-Time

Hydration Room • Los Angeles, CA

11h • Onsite

About The Position

Wellness Coordinators serve as patient advocates and the primary clinic contact during wellness visits, providing a welcoming, supportive experience. They check patients in, validate paperwork, answer questions, provide beverages and snacks, assist the RN, schedule future visits, and process payments. They also explain wellness treatments and membership options to help patients identify services that support their health goals. The role supports Hydration Room’s mission of delivering compassionate care through medically guided IV and injection therapies.

This is a part-time position covering clinics in Studio City, North Hollywood, and Los Feliz. Coordinators work 2–3 shifts per week, including at least one weekend shift. They must be available for either morning/afternoon or afternoon/evening shifts within clinic hours of 8:00 AM to 8:00 PM, and must be willing to work at their primary home clinic and secondary clinics. The base rate is $23.00 per hour, plus tips; the posting gives average tip estimates of $1–$4 per hour in one section and $2–$4 per hour in another.

Requirements

• At least 2 years of experience in a high-volume patient or customer service environment, such as medical reception, spa or wellness concierge, boutique fitness sales, or guest services.
• Ability to collaborate in a fast-paced environment and multitask effectively under pressure.
• Strong organization, attention to detail, and time-management skills.
• Strong educational sales aptitude and comfort discussing pricing, value, and memberships.
• Availability to work either a morning/afternoon shift or an afternoon/evening shift within 8:00 AM to 8:00 PM.
• Availability to work at least one weekend shift per week.
• Commitment to work at the primary home clinic and secondary clinics.
• High school diploma or equivalent.
• Ability to sit at a desk for prolonged periods while assisting patients, answering calls, and working on a computer.
• Ability to stand for prolonged periods as needed and traverse the entire facility.
• Ability to lift up to 15 pounds at times.

Responsibilities

• Provide compassionate, kind, customer-focused service that leaves patients with a positive impression.
• Maintain patient confidentiality and dignity.
• Partner with and support the RN in patient care, communicating proactively with clinical staff in a fast-paced environment.
• Assist the RN with opening and/or closing the clinic.
• Perform administrative, clerical, and technical tasks to coordinate patient care accurately and with attention to detail.
• Answer phone calls, return missed calls from off hours, and document calls promptly as needed.
• Work with the RN to monitor clinic and nursing supply inventory, anticipate supply needs, and record delivery receipts.
• Learn the treatments provided and answer patient questions by sharing relevant options.
• Educate patients about service packages and memberships during checkout, supporting rebooking and membership conversion goals.
• Maintain a safe, secure, and clean patient environment by following clinic cleanliness protocols.
• Address patient frustration or wait-time concerns with calm, empathetic, professional communication.
• Assist in training new staff members.
• Notify the Support Center about facility issues requiring attention.
• Perform other clinic duties as assigned by clinic management, the RN, or a physician.
• Follow the company’s Core Values, Code of Conduct, and Operational Guidelines.

Benefits

• Competitive hourly pay plus tips.
• Career development opportunities.
• Free IV/injection perks program.
• Participation in a 401(k) program for full-time and part-time employees.
• Flexible scheduling.
• Medical, dental, vision, paid life insurance, and voluntary benefits are available to full-time employees.
• Paid time off for full-time employees.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED