Wellness Coordinator - Part-Time

Hydration Room • Torrance, CA

12h • Onsite

About The Position

Wellness Coordinators are patient advocates and the primary clinic contact during a wellness visit, providing warm, elevated service so clients feel welcomed, cared for, and supported. They check patients in, validate paperwork, answer questions, provide beverages and snacks, assist the RN, schedule future visits, and process payments. They also explain wellness treatments and membership options to help patients choose services that support their health goals. The role supports Hydration Room’s mission of delivering compassionate care through medically guided IV and injection therapies.

This is a part-time position working 2–4 shifts per week, including at least one weekend shift per week. Team members must be available for either morning/afternoon or afternoon/evening shifts within clinic hours of 8:00 AM to 8:00 PM. The position covers clinics in Torrance, Redondo Beach, Hermosa Beach, and Manhattan Beach. Pay is $23.00 per hour plus tips.

Requirements

• At least 2 years of experience in a high-volume patient or customer service environment, such as medical reception, spa or wellness concierge, boutique fitness sales, or guest services.
• Ability to collaborate in a fast-paced environment and multitask effectively under pressure.
• Strong organization, attention to detail, and time-management skills.
• Educational sales aptitude and comfort discussing pricing, value, and memberships.
• Availability to work one of the scheduled shifts—morning/afternoon or afternoon/evening—within the hours of 8:00 AM to 8:00 PM.
• Availability to work at least one weekend shift per week.
• Commitment to work at a primary home clinic and secondary clinics.
• High school diploma or equivalent.
• Ability to sit at a desk for prolonged periods, stand for prolonged periods if needed, traverse the entire facility, and lift up to 15 pounds at times.

Responsibilities

• Provide compassionate, kind, customer-focused service that leaves patients with a positive impression.
• Maintain patient confidentiality and dignity.
• Partner with and support the RN in a fast-paced environment, communicating proactively with clinical staff.
• Assist the RN with opening and/or closing the clinic.
• Perform administrative, clerical, and technical tasks to coordinate patient care accurately and attentively.
• Manage phone calls, including answering calls, returning missed calls from off hours, and documenting calls as needed.
• Work with the RN to monitor clinic and nursing supply inventory, anticipate supply needs, and record delivery receipts.
• Learn the treatments offered and provide patients with basic information and relevant options.
• Educate patients about service packages and memberships during checkout, supporting rebooking and membership conversion goals.
• Maintain a safe, secure, and clean environment by following clinic cleanliness protocols.
• Address patient frustration or wait-time concerns with calm, empathetic, and professional communication.
• Assist with training new staff members.
• Notify the Support Center about facility issues that need attention.
• Perform other clinic duties as assigned by clinic management, the RN, or physician.
• Uphold the company’s Core Values, Code of Conduct, and Operational Guidelines.

Benefits

• Competitive hourly pay plus tips.
• Career development opportunities.
• Free IV/injection perks program.
• Paid time off for full-time employees.
• Participation in a 401(k) program for full-time and part-time employees.
• Flexible scheduling.
• Medical, dental, vision, paid life insurance, and voluntary benefits for full-time employees.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED