Wellness Coordinator - Full-Time, Part-Time

Hydration Room • Monrovia, CA

11h • Onsite

About The Position

Wellness Coordinators are patient advocates and the primary clinic contact for patients during wellness visits. They provide warm, elevated service throughout the patient experience, including check-in, paperwork validation, answering questions, offering beverages and snacks, assisting the RN, scheduling future visits, and processing payments. Coordinators explain wellness treatments and membership options to help patients identify services that support their health goals. The role supports Hydration Room’s mission of compassionate care through medically guided IV and injection therapies.

The posting describes both full-time and part-time schedules. Full-time team members work 4–5 shifts per week; part-time team members work 2–3 shifts per week. Both schedules require at least one weekend shift each week. Team members must be available for morning/afternoon or afternoon/evening shifts within clinic hours of 8:00 AM to 8:00 PM and may cover clinics in Monrovia, Pasadena, and Los Feliz.

Requirements

• At least 2 years of experience in a high-volume patient or customer service environment, such as medical reception, spa or wellness concierge, boutique fitness sales, or guest services.
• Ability to collaborate in a fast-paced environment and multitask effectively under pressure.
• Excellent organization, attention to detail, and time-management skills.
• Strong educational sales aptitude and comfort discussing pricing, value, and memberships.
• Availability for a scheduled morning/afternoon or afternoon/evening shift within clinic hours of 8:00 AM to 8:00 PM.
• Availability to work at least one weekend shift per week.
• Commitment to work at the primary home clinic and secondary clinics.
• High school diploma or equivalent.

Responsibilities

• Provide compassionate, kind, customer-focused service that leaves patients with a positive impression.
• Maintain patient confidentiality and dignity.
• Partner with and support the RN in patient care, communicating proactively with clinical staff.
• Assist the RN with opening and/or closing the clinic.
• Perform administrative, clerical, and technical tasks to coordinate patient care accurately and with attention to detail.
• Manage phone calls, including answering calls, returning missed calls from off hours, and documenting calls as needed.
• Work with the RN to monitor clinic and nursing supply inventory, anticipate needs, and record delivery receipts.
• Learn the basics of the treatments offered so as to answer patient questions and share relevant options.
• Educate patients about service packages and memberships during checkout to support rebooking and membership conversion goals.
• Maintain a safe, secure, and clean patient environment by following clinic cleanliness protocols.
• Address patient frustration or wait-time concerns calmly, empathetically, and professionally.
• Assist in training new staff members.
• Notify the Support Center about facility issues that need attention.
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
• Uphold the company’s Core Values, Code of Conduct, and Operational Guidelines.

Benefits

• Competitive hourly pay plus tips
• Career development opportunities
• Free IV/injection perks program
• Paid time off for full-time employees
• Participation in a 401k program for full-time and part-time employees
• Flexible scheduling
• Medical, dental, vision, paid life insurance, and voluntary benefits for full-time employees

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED