Wellness Coordinator - Part-Time

Hydration Room • Newport Beach, CA

10h • Onsite

About The Position

Wellness Coordinators are patient advocates and the primary clinic contact for patients during their wellness visits. They provide warm, attentive service throughout the patient experience, including welcoming patients, checking them in, validating paperwork, answering questions, offering beverages and snacks, assisting the RN, scheduling future visits, and processing payments. They also explain wellness treatments and membership options to help patients select services that support their health goals.

This is a part-time position with 2–4 shifts per week. Coordinators must be available Sunday through Thursday and work at least one weekend shift per week. Scheduling may be for a morning/afternoon or afternoon/evening shift within clinic hours of 8:00 AM to 8:00 PM. The role covers clinics in Newport Beach, Westcliff, Newport Center, Corona Del Mar, Irvine - Michelson, Irvine Center, Irvine Northpark, Huntington Beach Adams, and Huntington Beach Seacliff. The base hourly rate is $21.00, plus tips, which average approximately $1–$4 per hour according to the schedule description.

Hydration Room delivers compassionate care through medically guided IV and injection therapies. The position supports patients and clinical staff in a fast-paced clinic environment and requires a commitment to the company’s Core Values, Code of Conduct, and Operational Guidelines.

Requirements

• At least 2 years of experience in a high-volume patient or customer service environment, such as medical reception, spa or wellness concierge, boutique fitness sales, or guest services.
• Ability to collaborate in a fast-paced environment and multitask effectively under pressure.
• Strong organization, attention to detail, and time-management skills.
• Educational sales aptitude and comfort discussing pricing, value, and memberships.
• Availability for a scheduled morning/afternoon or afternoon/evening shift within clinic hours of 8:00 AM to 8:00 PM.
• Availability to work at least one weekend shift per week.
• Commitment to working at a primary home clinic and secondary clinics.
• High school diploma or equivalent.
• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and working on a computer.
• Ability to stand for prolonged periods if needed and traverse the entire facility.
• Ability to lift up to 15 pounds at times.

Responsibilities

• Provide compassionate, kind, customer-focused service to patients and create a positive, lasting impression.
• Maintain client confidentiality and dignity.
• Partner with and support the RN in patient care, maintaining clear and proactive communication with clinical staff.
• Assist the RN with opening and/or closing the clinic.
• Perform administrative, clerical, and technical tasks to coordinate patient care accurately and with attention to detail.
• Answer calls, return missed calls from off hours, and document calls promptly as needed.
• Work with the RN to monitor clinic and nursing supplies, anticipate supply needs, and record delivery receipts.
• Learn the treatments offered and provide basic information to answer patient questions and share relevant options.
• Educate patients about service packages and memberships during checkout to support rebooking and membership conversion goals.
• Maintain a safe, secure, and clean clinic environment by following cleanliness protocols.
• Address patient frustration or wait-time concerns calmly, empathetically, and professionally.
• Assist with training new staff members.
• Notify the Support Center about facility issues requiring attention.
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
• Uphold the company’s Core Values, Code of Conduct, and Operational Guidelines.

Benefits

• Competitive hourly pay plus tips.
• Career development opportunities.
• Free IV/injection perks program.
• 401(k) program participation for full-time and part-time employees.
• Flexible scheduling.
• Paid time off for full-time employees.
• Medical, dental, vision, paid life insurance, and voluntary benefits are available to full-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED