Wellness Assistant Spa Director Full Time

Wellness City Glow Brands Corporate•West Chester Township, OH

5d•$17 - $18

About The Position

The Wellness Assistant Spa Manager helps maintain a high-energy, positive environment where client-centric service is consistently demonstrated. The role supports store performance, superior client service, and operational excellence to meet or exceed productivity goals. The Assistant Spa Manager supervises Wellness Consultants, leads by example, builds team accountability, and helps deliver an exceptional client experience. This role monitors daily spa operations, supports sales and revenue goals, helps maintain the facility and inventory, and assists the Wellness Spa Director with staffing, expenses, and other management functions. The position works approximately 35 to 40 hours per week over a five-day workweek and requires availability for nights and weekends as needed for management coverage. The stated base pay is $17.00 per hour or more, with performance and store bonuses; average earnings of $20.00 per hour are not guaranteed. Glow Brands is a family-owned company with more than 350 locations and over 2,200 employees. Its brands include Wellness City, Sun Tan City, Planet Fitness, and Buff City Soap.

Requirements

Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Knowledge of client service techniques and operational practices.
Problem-solving, organizational, and planning skills.
Strong leadership skills and ability to coach and mentor, with knowledge of supervisory practices and procedures.
Team-building skills.
Ability to prioritize and delegate.
Ability to work a five-day workweek of approximately 35 to 40 hours per week.
Ability to work nights and weekends as required.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean spa, sunless, and UV equipment; bend down to pick up trash and towels; and lift or assist with lifting items and heavy boxes.
Ability to perform cleaning tasks such as dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts when business needs require.

Nice To Haves

College education; preferred but not required.
Management and/or sales experience; preferred but not required.
Beauty, spa, tanning industry, and/or customer service experience.

Responsibilities

Monitor and manage daily spa operations in a fast-paced environment.
Lead by example in company operations and create a client-centric experience.
Support sales performance and consistently meet sales goals.
Assist the Wellness Spa Director with cleanliness, maintenance, sanitation, and organization of the spa.
Establish clear goals and objectives for Team Members.
Coach, train, and provide feedback to improve Team Members’ daily performance.
Generate sales reports, maintain inventory, and assist with other Wellness Spa Director functions.
Assist the Wellness Spa Director in controlling revenue and expenses.
Help maintain staffing levels to support productivity and customer service while controlling labor costs.
Work nights and Saturdays and Sundays as required to provide management coverage.
Set a positive example and maintain a calm demeanor during high-volume periods.