Wellness Spa Assistant Manager - Full Time

Wellness City Glow Brands Corporate•Cold Springs, KY

11d

About The Position

The Wellness Spa Assistant Manager helps maintain a high-energy, positive, client-centric environment while driving store performance and operational excellence. The role manages and supervises Wellness Consultants, supports the Wellness Spa Director, and leads by example in company operations. The assistant manager is responsible for helping the team meet or exceed productivity goals, providing an exceptional client experience, and maintaining accountability for objectives. The position involves monitoring daily spa operations in a fast-paced environment, supporting sales performance, and assisting with cleanliness, maintenance, sanitation, organization, staffing, inventory, reporting, revenue, and expense management. The assistant manager establishes team goals and objectives and provides coaching, training, and feedback. The role requires a five-day workweek of approximately 35 to 40 hours, including nights and weekends as needed for management coverage.

Requirements

Management and/or sales experience is preferred but not required.
Beauty, spa, tanning industry, and/or customer service experience is preferred.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage multiple situations simultaneously in a fast-paced environment.
Knowledge of client service techniques and operational practices.
Problem-solving, organizational, and planning skills.
Strong leadership skills and the ability to coach and mentor, with knowledge of supervisory practices and procedures.
Team-building skills.
Ability to prioritize and delegate.
Ability to work approximately 35 to 40 hours over a five-day workweek.
Ability to work nights and Saturdays and Sundays as required.
Ability to work independently and alone during shifts as business needs require.
Ability to stand and walk for long periods, bend at the waist and down to clean or pick up items, and lift or assist in lifting items and heavy boxes.

Nice To Haves

College education is preferred but not required.

Responsibilities

Monitor and manage daily spa operations in a fast-paced environment.
Lead by example in company operations and create a client-centric experience.
Support sales performance and consistently meet sales goals.
Assist the Wellness Spa Director with spa cleanliness, maintenance, sanitation, and organization.
Establish clear goals and objectives for team members.
Coach, train, and provide feedback to improve team members’ daily performance.
Generate sales reports, maintain inventory, and assist with other Wellness Spa Director functions.
Assist the Wellness Spa Director in controlling revenue and expenses.
Help maintain appropriate staffing levels to maximize productivity and customer service while controlling labor costs.
Provide management coverage on nights and weekends, including Saturdays and Sundays, as required.
Set a positive example and maintain a calm demeanor during high-volume periods.
Perform spa, sunless, and UV equipment cleaning functions, including dusting, sweeping, mopping, and scrubbing.