Wellness Assistant Spa Director Full Time

Wellness City Glow Brands Corporate•West Chester, OH

About The Position

The Wellness Assistant Spa Manager helps maintain a high-energy, positive environment and consistently demonstrate client-centric service. The role supports spa performance, superior client service, and operational excellence, with responsibility for helping meet or exceed productivity goals. The assistant manager supervises and manages Wellness Consultants, leads by example in company operations, and holds the team accountable for an exceptional client experience. The position supports the Wellness Spa Director with daily spa operations, sales and revenue performance, staffing, inventory, reports, cleanliness, maintenance, sanitation, and organization. It also involves coaching and training team members, setting goals, and managing expenses and labor costs. The schedule is approximately 35 to 40 hours across five days per week, including nights and weekend shifts as required for management coverage.

Requirements

Ability to work approximately 35 to 40 hours per week over a five-day workweek.
Ability to work nights and Saturdays and Sundays as required for management coverage.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage multiple situations simultaneously in a fast-paced environment.
Knowledge of client service techniques and operational practices.
Problem-solving, organizational, and planning skills.
Strong leadership skills, including the ability to coach and mentor, and knowledge of supervisory practices and procedures.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean spa, sunless, and UV equipment.
Ability to lift or assist in lifting items and heavy boxes.
Ability to bend down to pick up items such as trash and towels.
Ability to perform cleaning tasks including dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts when business needs require.

Nice To Haves

College education.
Management and/or sales experience.
Beauty, spa, tanning industry, and/or customer service experience.

Responsibilities

Monitor and manage daily spa operations in a fast-paced environment.
Lead by example in company operations and create a client-centric experience.
Support sales performance and consistently work toward sales goals.
Assist the Wellness Spa Director with spa cleanliness, maintenance, sanitation, and organization.
Set clear goals and objectives for team members.
Coach, train, and provide feedback to improve team members’ performance.
Generate sales reports, maintain inventory, and assist with other Wellness Spa Director functions.
Assist the Wellness Spa Director in controlling revenue and expenses.
Help maintain staffing levels that support productivity and customer service while controlling labor costs.
Provide management coverage on nights and Saturdays and Sundays as required.
Set a positive example and maintain a calm demeanor during high-volume periods.