Wellness Advisor (Front Desk)

Escape Spa Texas•Cypress, TX

18h

About The Position

The Spa Wellness Advisor is responsible for the spa reception area. The role includes greeting guests, answering phone calls, assisting guests with questions about spa services and products, booking appointments, checking guests into the computer system, and charging for services performed. Weekend work is required.

Responsibilities

Be on time for shifts.
Open and close the spa each day according to standard procedures.
Accurately book, change, and cancel spa appointments.
Acknowledge and greet everyone entering and leaving the spa.
Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
Use spa computers skillfully and proficiently.
Answer the phone promptly and use the guest’s name throughout the conversation.
Actively promote the spa, treatments, services, sessions, retail products, programs, promotions, and available discounts.
Maintain eye contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously.
Respond accurately, appropriately, and promptly to guest requests to ensure satisfaction.
Maintain a clean, safe, fully stocked, and well-organized work area.
Work without constant direct supervision and remain at the assigned post for extended periods.
Maintain a positive attitude and contribute to a quality work environment.
Attend, participate in, and support spa training and staff meetings.
Assist in all areas of spa operation as requested by management.
Communicate to management occurrences involving staff or guests that require attention.