Front Desk Wellness Sales Specialist
About The Position
Heights Wellness Retreat is seeking a passionate, purpose-driven Sales Specialist to help guests pursue their wellness goals through personalized consultations and membership options. This relationship-focused sales role calls for empathy, strong communication, and the ability to build trust while explaining the benefits of massage, skincare, and wellness therapies. The position also supports daily retreat operations and contributes to an elevated guest experience in a collaborative team environment. The retreat offers services and technologies including therapeutic massage, advanced skincare, Halo Salt Therapy, infrared sauna, cryotherapy, and lymphatic drainage technology. The company describes a supportive, growth-focused environment centered on guest well-being and team members’ personal and professional development. Locations are independently owned and operated by franchisees, who set their own hiring criteria, benefits, and compensation. Schedules include 4–8-hour day and evening shifts, with full- and part-time positions available. At least one weekend shift, Saturday or Sunday, is required. Compensation is $14.00–$15.00 per hour, with competitive pay and commission and bonus opportunities also mentioned.
Requirements
- 1–3 years of experience in sales, guest services, or a wellness-focused environment.
- Previous experience in membership sales is required.
- Ability to connect with guests, listen, and inspire trust.
- Proficiency with basic computer software and ability to learn new systems quickly.
- Ability to learn quickly and maintain a positive, energetic demeanor.
- Strong critical-thinking skills, especially when resolving customer conflicts.
- Ability to thrive in a collaborative team setting.
Responsibilities
- Lead personalized consultations to understand each guest’s wellness goals.
- Present tailored membership options and guide guests through their next steps.
- Promote the therapeutic and wellness benefits of massage therapy, skin therapy, and wellness therapies.
- Support daily retreat operations, including transactions, transitions, touchless services, and front desk excellence.
- Use excellent phone etiquette with an upbeat tone and strong articulation.
- Collaborate with therapists and team members to ensure a seamless, elevated guest experience.
Benefits
- 401(k)
- Company parties
- Employee discounts
- Flexible schedule
- Paid time off
- Training and development
- Wellness resources
- Paid training
- Growth opportunities
- Commission and bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
