Weekend Front Desk Concierge

The Aspenwood Company - Village On the Park McKinney•McKinney, TX

About The Position

The Weekend Front Desk Concierge welcomes residents, families, prospective residents, guests, and employees at Village on the Park McKinney, an assisted living and memory care senior community. The role provides courteous assistance, monitors public traffic, supports sales and marketing inquiries, and helps maintain a safe, pleasant, clean, and orderly community environment. The concierge also handles calls and service requests, tracks resident and guest activity, and participates in the community’s emergency response efforts. This is a part-time weekend position paying $16.00 per hour, with availability required on weekends and holidays.

Requirements

High school diploma or GED.
Valid Texas Driver’s License.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Proficiency in PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.
Must be available to work weekends and holidays.

Nice To Haves

Prior customer service, front desk, and telephone experience.

Responsibilities

Greet residents, families, prospective residents, guests, and employees in a courteous, polite, and warm manner.
Monitor incoming public traffic and assist with inquiries.
Maintain cleanliness and orderliness in common areas and public spaces.
Respond promptly and courteously to the needs of residents, families, vendors, and visitors.
Support the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions; assist with guest and employee meal ticket sales and other service requests.
Operate the paging and telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming and outgoing residents and guests and perform daily resident check-ins according to policy.
Participate as an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Assist with special projects or tasks as assigned.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activity through surveillance and response.
Work for long periods, in various environments, lift up to 40 pounds, and occasionally climb stairs, lifts, or ladders.