Front Desk Concierge

The Aspenwood Company - The Crestmoor at Green Hills•Nashville, TN

14h

About The Position

The Front Desk Concierge serves as a welcoming first point of contact for residents, families, prospective residents, guests, vendors, and employees at The Crestmoor at Green Hills, an independent and assisted living community with memory care. The role provides courteous service, monitors public traffic, helps maintain a safe and pleasant community environment, and supports sales and marketing, maintenance, and other departments. This is a full-time position scheduled Friday through Sunday, 7:00 a.m. to 7:00 p.m. Weekend and holiday availability is required. The position requires working for long periods, working in various environments, lifting up to 40 pounds, and occasionally climbing stairs, lifts, or ladders.

Requirements

High school diploma or GED.
Valid Texas Driver’s License.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Proficiency with PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.
Ability to work for long periods and in various environments, lift up to 40 pounds, and occasionally climb stairs, lifts, or ladders.
Availability to work weekends and holidays.

Nice To Haves

Prior customer service, front desk, and telephone experience.

Responsibilities

Greet residents, families, prospective residents, guests, and employees in a courteous, polite, and warm manner.
Monitor incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and public spaces.
Respond promptly and courteously to the needs of residents, families, vendors, and visitors.
Support the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, and assist with guest and employee meal ticket sales and other service requests.
Operate the paging and telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms, and respond according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming and outgoing residents and guests and perform daily resident check-ins according to policy.
Participate as an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Detect and help prevent suspicious behavior, vandalism, theft, and other criminal activities through surveillance and response.
Assist with special projects or tasks as assigned.