Front Desk Concierge

The Aspenwood Company•Nashville, TN

About The Position

The Front Desk Concierge is the welcoming face of The Crestmoor at Green Hills, an independent and assisted living senior community with memory care. The role provides courteous, prompt service to residents, families, prospective residents, guests, employees, vendors, and visitors while helping maintain a safe and pleasant community environment. The concierge monitors public traffic, manages inquiries and calls, supports sales and marketing, assists with maintenance requests and administrative tasks, and follows emergency procedures. This is a full-time position scheduled Friday through Sunday, 7:00 a.m. to 7:00 p.m., with availability required for weekends and holidays.

Requirements

High school diploma or GED.
Valid Texas Driver’s License.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Proficiency in PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.
Availability to work weekends and holidays.
Ability to stand for long periods, work in various environments, lift up to 40 pounds, and occasionally climb stairs, lifts, or ladders.

Nice To Haves

Prior customer service, front desk, and telephone experience.

Responsibilities

Greet residents, families, prospective residents, guests, and employees courteously and warmly.
Monitor incoming public traffic and assist with inquiries.
Maintain the cleanliness and orderliness of common areas and public spaces.
Respond promptly and courteously to the needs of residents, families, vendors, and visitors.
Support the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions, assist with guest and employee meal ticket sales, and handle other service requests.
Operate the paging and telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders on paper or through an electronic system.
Monitor emergency calls, doors, and fire alarms and respond according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming and outgoing residents and guests and perform daily resident check-ins according to policy.
Participate as an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through surveillance and response.
Assist with special projects or tasks as assigned.