Waterpark Supervisor

Kalahari Resorts & Conventions • Pocono Township, PA

4d • Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Waterpark Supervisor to oversee guest and associate safety across indoor and outdoor waterpark areas, including pools, hot tubs, slides, attractions, and interactive features. The supervisor applies lifesaving skills and first aid when needed and helps lead, support, and inspire associates while delivering welcoming, responsive, friendly, and courteous guest service.

This is an hourly wage role. The Waterpark Supervisor assists the Waterpark Manager with associate training and in-service training, ensures lifeguards and EMTs meet standards set by Kalahari’s certifying agency and management team, and monitors waterpark safety, guest satisfaction, and lifeguard performance. The role also conducts in-services, completes required paperwork, and works with the waterpark maintenance team to help keep equipment safe, clean, and in excellent working condition.

Requirements

• Starguard Lifeguard Instructor certification in waterpark/special facilities is required.
• A leadership style rooted in collaboration, respect, and service to others.

Nice To Haves

• At least 1 year of experience in a supervisory role is preferred.

Responsibilities

• Assist the Waterpark Manager with associate training and in-service training, and demonstrate rescue skills upon request.
• Ensure lifeguards and EMTs perform according to standards set by Kalahari’s certifying agency and management team.
• Walk the entire waterpark floor throughout shifts to check safety concerns, guest satisfaction, and lifeguard performance.
• Conduct morning and evening in-services and ensure participants complete the necessary documents.
• Prepare required paperwork, including forms, write-ups, reports, and schedules, in an organized and timely manner.
• Work with the waterpark maintenance team to monitor equipment and help ensure it is safe, clean, and in excellent working condition.
• Apply lifesaving skills and first aid to guests in need.
• Guide, support, and inspire associates and ensure guests receive welcoming, responsive, friendly, and courteous service.

Benefits

• Career growth opportunities with promotion from within.
• 401(k) matching.
• Paid time off.
• Holiday compensation.
• Health coverage for full-time associates.
• Dental coverage for full-time associates.
• Vision coverage for full-time associates.
• Employee appreciation events.
• Discounts and perks at all resorts.
• Education assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed