Waterpark Manager

Westgate Resorts • River Ranch, FL

4d • Onsite

About The Position

The Waterpark Manager leads the daily operations of the River Country Water Park, ensuring a safe, fun, and welcoming environment for guests and Team Members. The role oversees Aquatics staff, maintains safety and certification standards, develops operating programs and schedules, and supports an exceptional guest experience. The manager demonstrates Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction.

The position includes recruiting, training, and developing staff; overseeing waterpark programming and operations; maintaining safety procedures and current lifeguard certifications; analyzing operational information; managing performance and conflict; maintaining reports and inventory records; and making safety-based decisions about operations, including temporary closures when conditions require. The manager also attends department meetings and performs additional duties as assigned by the Director of Waterpark & Activities.

Requirements

• Bachelor's degree from a four-year college or university, or 2–3 years of related experience and/or training in an Aquatics department or large resort program, including at least 2 years in a supervisory capacity, or an equivalent combination of education and experience.
• Strong leadership, communication, organization, and time-management skills.
• Ability to recognize unsafe or hazardous conditions and respond appropriately and quickly during emergencies.
• Proven ability to multitask, meet deadlines, resolve conflicts, and lead a diverse team.
• Must be at least 18 years of age.
• Valid Florida driver's license to operate company golf carts.
• Ability to lift up to 50 pounds and lift or move more than 100 pounds with assistance.
• Ability to work in wet, humid, and outdoor conditions, including extreme heat and sun exposure.
• Must be available to work weekends, holidays, and flexible schedules as business needs require.
• Must pass a background check and drug test and provide proof of eligibility to work in the United States.
• Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.
• Applicants who smoke or use tobacco products will not be considered, except where prohibited by law.

Nice To Haves

• American Red Cross Lifeguard certification.
• American Red Cross CPR certification.
• American Red Cross First Aid certification.
• American Red Cross AED certification.

Responsibilities

• Recruit, hire, train, coach, and develop Aquatics Team Members while maintaining appropriate staffing levels.
• Conduct Aquatics classes, training, and in-service training programs.
• Develop, implement, and monitor waterpark programming, schedules, and daily operations.
• Establish clear responsibilities and expectations for the Waterpark team.
• Ensure lifeguard certifications remain current and comply with American Red Cross requirements.
• Implement and maintain department policies, procedures, and safety standards.
• Analyze utilization data and operational information to support planning and decision-making.
• Conduct performance management, resolve conflicts, promote teamwork, and support Team Member development.
• Attend weekly meetings with department heads, supervisors, and managers.
• Conduct monthly department meetings and prepare operational reports.
• Prepare supervisory and accident reports and maintain current knowledge of emergency and safety procedures.
• Maintain accurate Waterpark inventory records and coordinate reporting with CFI and Westgate accounting departments.
• Monitor weather and other conditions and make safety-based decisions about Waterpark operations, including temporary closure when necessary.
• Perform additional duties as assigned by the Director of Waterpark & Activities.

Benefits

• Free lunch and water park entry.
• Career advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• Daily Pay access to earnings.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible spending accounts (FSA).
• Tuition assistance.
• Military leave.
• Employee Assistance Program (EAP).
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Discounts on hotels, cruises, resorts, restaurants, and entertainment.
• Low-cost gym membership.
• Annual David A. Siegel Legacy Scholarship of up to $40,000 for one eligible dependent of a current Team Member.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager