Waterpark Coordinator

Kalahari Resorts & Conventions•Woodford, VA

About The Position

Kalahari Resorts & Conventions is seeking a Waterpark Coordinator to assist the Waterpark management team with administrative duties, maintaining breaks, and reporting information to centralize departmental operations. As part of the leadership team, the Coordinator supports associates, maintains operational standards, and assists with guest needs to help ensure smooth daily waterpark operations. The role requires attention to detail and a commitment to safety and service while fostering a well-organized, supportive environment for the team. The position may start as early as September and requires flexibility to work all shifts, weekends, and holidays. The pay rate is $18 per hour.

Requirements

High school diploma or GED.
Good verbal communication and interpersonal skills.
Ability to present information in one-on-one and small-group situations to customers, clients, associates, and resort corporate executives.
Excellent communication, organizational, and analytical skills.
Strong computer skills, including Internet, Word, Kronos, and Excel.
Ability to work flexibly across all shifts, weekends, and holidays.
Ability to work in a fast-paced, energetic environment that changes with room occupancy, group, and local business.
Ability to work in a stationary or sitting position for up to 8 hours.
Ability to occasionally move throughout a large resort to access its outlets and venues.
Ability to occasionally work in outdoor hot/humid conditions and indoor warm/humid environments.
Ability to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Ability to occasionally lift up to 40 pounds, frequently move up to 10 pounds, or constantly lift, carry, push, pull, or otherwise move objects.

Nice To Haves

One year of experience in an administrative role.
Experience in a large waterpark, recreational facility, or administrative office.
Basic knowledge of administrative duties.
Knowledge of waterpark operations and staffing.
Bilingual English and Spanish skills.
Lifeguard experience.

Responsibilities

Handle problems effectively in stressful, high-pressure situations by anticipating, preventing, identifying, and resolving issues.
Listen to, understand, and clarify concerns raised by associates, supervisors, department heads, senior management, and guests.
Prepare required paperwork, including forms, reports, and schedules, in an organized and timely manner.
Analyze and resolve problems using good judgment, and make independent decisions while maintaining ethical standards, company policies, and confidentiality.
Work effectively with internal and external customers, using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Participate in Daily Promise shift meetings.
Maintain all waterpark schedules.
Process purchase orders and invoices daily in accordance with resort policies.
Assist with tracking and forecasting weekly labor using available Kronos reports.
Conduct departmental orientations for new associates and explain departmental policies and procedures.
Prepare and maintain attendance records and departmental personnel files, and recommend appropriate courses of action.
Assist the Waterpark management team with administrative duties, maintaining breaks, and reporting information to support centralized departmental operations.
Support associates, maintain operational standards, and assist with guest needs to help the waterpark operate smoothly.