Waterpark Supervisor

Westgate Resorts • River Ranch, FL

4d

About The Position

The Waterpark Supervisor helps ensure pool and waterpark areas are safe, enjoyable, and welcoming for guests at Westgate River Ranch Resort & Rodeo. The role includes training and supervising aquatics staff, developing and monitoring waterpark programming and operating schedules, implementing department policies, planning around utilization data, communicating with guests and team members, and preparing marketing materials. The supervisor also performs other tasks assigned by the Manager of Waterpark & Activities. The position requires quick reactions in emergencies and the ability to work outdoors in wet, humid conditions, including extreme heat and sun exposure. Starting pay is $18.50 per hour.

Requirements

• High school degree or equivalent.
• Must be able to react quickly in emergency situations.
• Strong verbal and written communication skills, including the ability to speak effectively with guests and team members.
• Strong time-management skills and the ability to multitask and meet deadlines.
• Ability to recognize unsafe and hazardous situations and react properly.
• Ability to lift up to 50 pounds occasionally and lift and/or move up to or over 100 pounds with assistance.
• Ability to work in wet, humid, and outdoor weather conditions, with extreme heat and sun exposure.
• Must be at least 18 years old and have a valid Florida State Driver’s License to drive company golf carts.
• Must pass a background check and drug test and prove eligibility to work in the United States.

Nice To Haves

• American Red Cross Lifeguard, CPR, First Aid, and AED certifications are preferred but not required; certifications will be provided upon hire and are required to start.

Responsibilities

• Conduct classes, training, and in-service training for aquatics staff.
• Develop, implement, and monitor programming and schedules for waterpark operations.
• Direct implementation of department policies and procedures through analysis, planning, and use of utilization data and other inputs.
• Develop detailed, realistic, and comprehensive plans that support organizational objectives.
• Communicate effectively with internal and external customers, using tact and diplomacy to defuse anger, collect accurate information, and resolve conflict.
• Perform supervisory tasks, including resolving conflict, coaching and developing others, promoting teamwork, and managing performance.
• Prepare, design, order, and distribute marketing material for the waterpark.
• Perform other tasks as assigned by the Manager of Waterpark & Activities.

Benefits

• Paid training and certification.
• Free lunch and waterpark entry.
• Career advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• DailyPay access to earned income.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible spending accounts.
• Tuition assistance.
• Military leave.
• Employee Assistance Program.
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Exclusive discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• Scholarship opportunity for an eligible dependent of a current team member.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED