Watch & Jewelry Consultant
About The Position
The Watch and Jewelry Consultant represents Piaget and ensures exceptional service for all clients. The role is responsible for achieving sales targets and proactively developing a Piaget client base. The consultant provides knowledgeable, personalized service, supports after-sales clients, and builds lasting relationships with local and international clientele. The position also supports boutique operations, stock management, visual merchandising, administrative tasks, and boutique events. The consultant follows Piaget's required procedures, standards, and policies, finalizes sales in SAP, and helps maintain the boutique's presentation and inventory in excellent condition.
Requirements
- 5 to 10 years of experience with a strong passion for and understanding of the luxury retail and/or service industry.
- Excellent written and verbal communication and organizational skills.
- Well-groomed and professional, conscientious, and reliable.
- Takes initiative, is conscientious, and follows through completely on responsibilities.
- A team player who works well within a group or team dynamic.
- Shows innovation and initiative in setting customer care standards.
- Proficiency with SAP and Microsoft Office software.
- Enthusiastic, self-confident, and self-motivated, with a positive attitude.
- Able to work flexibly and embrace and manage change.
Responsibilities
- Achieve sales targets and KPIs while proactively developing a Piaget client base.
- Define and recruit prospective clientele.
- Assist and support after-sales clients.
- Develop detailed knowledge of Piaget creations to provide exceptional customer service.
- Participate in boutique events to develop potential clientele.
- Share ideas and recommendations with management to develop individual business.
- Follow and implement procedures, standards, and policies outlined in the Retail Book and RISE.
- Provide exceptional customer service that surpasses clients’ expectations.
- Represent Piaget's luxury lifestyle through customer service, attitude, personal grooming, dress code, and behavior.
- Provide a high level of service and care to clients and prospects.
- Implement effective data capture and follow-up for clients, prospects, customer service, and reservations.
- Build, develop, and maintain a local and international client database to support client loyalty.
- Resolve client challenges professionally and promptly by investigating problems, developing solutions, and making recommendations to Boutique Management.
- Recommend improvements to boutique operations and maintenance.
- Attend and participate in boutique meetings and training as required.
- Support management with back-of-house and administrative operations as requested.
- Support the boutique with ad hoc responsibilities and demonstrate flexibility.
- Finalize all sales in the SAP system.
- Monitor inventory quality, including scratches, movements, and batteries for quartz watches, to maintain items in exceptional selling condition.
- Participate in and support daily and annual inventories.
- Take ownership of designated inventory categories and maintain them to a high standard.
- Implement boutique visual merchandising guidelines.
- Ensure merchandise presentation meets visual merchandising standards and that the boutique remains clean.
- Assist with special projects as needed.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Employee assistance program for associates and household members.
- Life insurance and disability benefits.
- 401(k) with employer match.
- Wellness reimbursement benefit.
- Paid time off.
- Volunteer time off days.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
