Sr. Watch & Jewelry Consultant

Richemont•New York, NY

6d•$27 - $30

About The Position

The Sr. Watch and Jewelry Consultant represents Piaget and ensures exceptional service for all clients. The role is responsible for achieving sales targets and proactively developing a Piaget client base. It combines luxury sales and clienteling with boutique operations, stock management, and visual merchandising. The consultant is expected to demonstrate Piaget’s refined luxury lifestyle through customer service, conduct, grooming, and dress, and to follow the procedures, standards, and policies outlined in the Retail Book and RISE. The role also supports after-sales clients, participates in boutique events, meetings, and trainings, and assists management with administrative, operational, and ad-hoc responsibilities. The consultant finalizes sales in SAP and helps maintain inventory quality and boutique presentation. Richemont offers eligible employees a comprehensive benefits program, including medical, dental, and vision programs; health savings and flexible spending accounts; an employee assistance program; life insurance and disability benefits; a 401(k) with employer match; wellness reimbursement; paid time off; and volunteer time off. The expected salary range is $27–$30, with salary negotiated based on relevant skills and experience.

Requirements

5 to 10 years of experience in the luxury retail and/or service industry.
Strong passion for and understanding of the luxury retail and/or service industry.
Excellent written and verbal communication skills.
Strong organizational skills.
Well-groomed, professional, conscientious, and reliable.
Takes initiative and follows through completely on responsibilities.
Able to work effectively within a team.
Shows innovation and initiative in setting customer-care standards.
Proficiency with SAP and Microsoft Office software.
Enthusiastic, self-confident, self-motivated, and consistently positive.
Able to work flexibly and embrace and manage change.

Nice To Haves

Experience in luxury retail and/or the service industry is described as a qualification; no separate preferred qualifications are specified.

Responsibilities

Achieve sales targets and KPIs while proactively developing a Piaget client base.
Define and recruit prospective clientele.
Assist and support after-sales clients.
Develop detailed knowledge of Piaget creations to provide exceptional customer service.
Participate in boutique events to develop potential clientele.
Share ideas and recommendations with management to develop individual business.
Follow and implement required procedures, standards, and policies in the Retail Book and RISE.
Provide exceptional customer service that surpasses clients’ expectations.
Represent Piaget’s luxury lifestyle through customer service, attitude, grooming, dress, and behavior.
Ensure the highest level of service and care for clients and prospects.
Capture client data and follow up with clients, prospects, customer-service cases, and reservations.
Build, develop, and maintain a local and international client database to support client loyalty.
Resolve client challenges professionally and promptly by investigating problems, developing solutions, and making recommendations to Boutique Management.
Recommend improvements to boutique operations and maintenance.
Attend and participate in boutique meetings and trainings as required.
Support management with back-of-house and administrative operations as requested.
Support the boutique with ad-hoc responsibilities and changing needs.
Finalize sales in the SAP system.
Control inventory quality, including scratches, movements, and quartz watch batteries, to maintain exceptional selling conditions.
Participate in and support daily and annual inventories.
Take ownership of designated inventory categories and maintain them to a high standard.
Implement and follow Boutique Visual Merchandising guidelines.
Ensure merchandise presentation meets visual merchandising standards and maintain boutique cleanliness.