Sr. Watch & Jewelry Consultant

Richemont • New York, NY

4d

About The Position

The Sr. Watch and Jewelry Consultant represents Piaget and ensures exceptional service for all clients. The role is responsible for achieving sales targets and proactively developing a Piaget client base. It combines luxury sales and clienteling with boutique operations, stock management, visual merchandising, and support for management and the wider team.

Requirements

• 5 to 10 years of experience in luxury retail and/or the service industry, with a strong passion and understanding of the industry.
• Excellent written and verbal communication and organizational skills.
• Well-groomed, professional, conscientious, and reliable.
• Takes initiative and follows through completely on responsibilities.
• Team player who works well within a group or team dynamic.
• Shows innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software.
• Enthusiastic, self-confident, self-motivated, and positive.
• Able to work flexibly and embrace and manage change.

Responsibilities

• Achieve sales targets and KPIs while proactively developing a Piaget client base.
• Define and recruit prospective clientele, and participate in boutique events to develop potential clientele.
• Assist and support after-sales clients.
• Develop detailed knowledge of Piaget creations to provide exceptional customer service.
• Share ideas and recommendations with management to develop individual business.
• Follow and implement procedures, standards, and policies in the Retail Book and RISE.
• Provide exceptional service that exceeds client expectations and demonstrate Piaget’s luxury lifestyle through service, attitude, grooming, dress, and behavior.
• Provide a high level of service and care to clients and prospects.
• Capture client data and follow up with clients, prospects, customer service cases, and reservations.
• Build and maintain a local and international client database to support client loyalty.
• Resolve client challenges professionally and promptly by investigating issues, developing solutions, and making recommendations to Boutique Management.
• Recommend improvements to boutique operations and maintenance.
• Attend and participate in boutique meetings and trainings as required.
• Support management with back-of-house and administrative operations as requested, and assist with ad hoc responsibilities.
• Finalize all sales in the SAP system.
• Monitor inventory quality, including scratches, movements, and quartz watch batteries, to maintain exceptional selling conditions.
• Participate in and support daily and annual inventories, and take ownership of designated inventory categories.
• Follow boutique visual merchandising guidelines and ensure merchandise presentation and boutique cleanliness meet standards.
• Assist with special projects as needed.

Benefits

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Employee assistance program for employees and household members
• Life insurance and disability benefits
• 401(k) with employer match
• Wellness reimbursement benefit
• Paid time off
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed