Wash & Pack Supervisor of Operations

gategroup•Los Angeles, CA

14h

About The Position

The Wash & Pack Supervisor of Operations supervises food production employees in a unionized environment, ensuring security, safety, product specifications, quality assurance, sanitation, HACCP requirements, and USDA and FDA regulations are followed. The role is responsible for labor and material cost controls, production performance, staffing, employee development, and compliance with customer and company requirements. The position leads a team of up to 45 union employees, with an average of 14 direct reports, and reports to the Manager, Ops, PP & WP. It is a full-time, exempt position in the USA with no travel and a normal work environment. The supervisor manages daily operations and workflow, monitors staffing and labor goals, supports employee retention, and coaches and counsels employees in accordance with applicable collective bargaining agreements. The role also coordinates with maintenance staff, ensures adequate materials and supplies, monitors product inventory and waste, and prepares operational reports and records. The listed closing date is November 7, 2026.

Requirements

High school diploma or GED required.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent experience in a related field, preferred.
Strong and effective leadership skills and ability to successfully manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to give employees positive and negative feedback on a daily basis.
Excellent time-management skills.
Ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe Certification.
Ability to communicate clearly and effectively in speaking and writing with individuals and groups, listen attentively, and ensure communication is understood.
Ability to perform the position’s stated competencies: information search and analysis, problem resolution, understanding others, team leadership, developing people, influencing and building relationships, motivating and inspiring, communicating effectively, delivering results under pressure, championing performance improvement, and customer focus.

Nice To Haves

Associate degree preferred.
Current or previous labor relations experience is a plus but is not required.
ServSafe Certification preferred.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish is a plus.

Responsibilities

Ensure quality production standards are followed and maintained.
Ensure employees adhere to HACCP, FDA, USDA, safety regulations, company policies, and procedures.
Prepare management reports, including attendance, HACCP, and labor reports, as required.
Ensure safety, quality, customer specifications, regulatory requirements, and company policies and procedures are met.
Ensure specifications, airline diagrams, and other standards are accurate according to airline specifications.
Ensure products are coded according to Gate Gourmet procedures.
Conduct inventory of Gate Gourmet products and customer materials to ensure proper usage and minimize waste.
Complete storeroom requisitions to maintain adequate supplies.
Maintain daily temperature logs and other required logs and reports.
Work with maintenance staff to ensure scheduled preventive maintenance of machinery and promptly report maintenance and repair issues.
Control material and other controllable costs.
Maintain financial goals relating to productivity, overtime, labor goals, and hours per flight.
Work with management staff to improve unit performance.
Balance workflow and divide responsibilities among employees on each shift.
Determine whether to call employees in to cover staffing needs, including sick calls, vacation relief, medical leaves, and volume changes.
Ensure compliance with company Wage & Hour policy, including employee rest and meal breaks and required company processes.
Train and monitor employees on proper work procedures to maximize productivity and minimize labor and food expenses.
Monitor daily manpower planning and schedule employees.
Support employee retention and reduce employee turnover.
Coach and counsel employees and prepare corrective actions in compliance with applicable union or collective bargaining agreements.
Ensure employees in the chain of command are assigned to the correct cost centers and job titles.
Ensure union-represented employees’ pay rates reflect wage scales and seniority.
Ensure compliance with all required company policies, procedures, processes, and training.
Manage a staff of 30 or more hourly employees and support positive program and operational changes.