Wash & Pack Supervisor of Operations

gategroup•Los Angeles, CA

About The Position

The Wash & Pack Supervisor of Operations supervises food production employees in a unionized environment, ensuring that security, safety, food specifications, product quality, sanitation, HACCP, and USDA and FDA requirements are followed. The role is responsible for labor and material cost controls and for meeting financial goals related to productivity, overtime, labor, and hours per flight. The position has up to 45 direct reports, with an average of 14 union employees, and reports to the Manager, Ops, PP & WP. The supervisor oversees production standards, employee training and performance, daily staffing and workflow, inventory and material use, operational records, and equipment maintenance coordination. The role also supports employee retention, coaching, corrective action, wage-and-hour compliance, and adherence to union agreements and company policies. The normal work environment is specified, and travel is not required.

Requirements

High school diploma or GED required.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience, preferred.
Strong leadership skills and ability to manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide employees with positive and negative feedback on a daily basis.
Excellent time management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe Certification.
Ability to communicate clearly and effectively in speaking and writing with individuals and groups, listen attentively, and ensure communication is understood.
Comfort working with employees at all levels and ability to drive positive program change.

Nice To Haves

Associate degree preferred.
Current or previous labor relations experience is a plus, but not required.
ServSafe Certification preferred.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish is a plus.

Responsibilities

Ensure quality production standards are followed and maintained.
Ensure employees follow HACCP, FDA, USDA, safety regulations, company policies, and procedures.
Prepare management reports, including attendance, HACCP, and labor reports, as required.
Oversee safety, quality, compliance with customer specifications and regulatory requirements, and adherence to company policies and procedures.
Ensure specifications, airline diagrams, and other standards are accurate and follow airline specifications.
Ensure products are coded according to Gate Gourmet procedures.
Conduct inventories of Gate Gourmet products and customer materials to support proper usage and minimize waste.
Submit required Storeroom requisitions to maintain adequate supplies.
Maintain daily temperature logs and other required logs and reports.
Coordinate with maintenance staff on preventive maintenance schedules and report maintenance and repair issues promptly.
Control material and other controllable costs.
Maintain financial goals related to productivity, overtime, labor goals, and hours per flight.
Work with management staff to improve unit performance.
Balance workflow and divide responsibilities among employees on each shift.
Determine whether employees need to be called in to cover staffing needs, including sick calls, vacation relief, medical leave, and volume changes.
Ensure compliance with the company Wage & Hour policy, including rest and meal breaks and required processes.
Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
Monitor daily manpower planning and schedule employees.
Support employee retention and reduce employee turnover.
Coach and counsel employees and prepare corrective actions in accordance with applicable union or collective bargaining agreements.
Review and ensure employees in the chain of command are assigned to the correct cost centers and job titles.
Review and ensure union-represented employees’ pay rates align with wage scales and seniority.
Comply with company policies, procedures, processes, and required training.