Supervisor of Operations II
About The Position
Interstate Waste Services (IWS) is hiring an Operations Supervisor II to lead daily hauling operations, coach drivers, improve route performance, and promote a culture focused on safety, service, and accountability. The role oversees drivers, helpers, and route operations; monitors safety and service performance; supports operational efficiency and customer satisfaction; and ensures compliance with applicable regulations and company requirements. The position works with Dispatch, Maintenance, Sales, and Customer Service teams and includes coaching and developing employees in a union environment. Other duties and special projects may be assigned.
Requirements
- At least 3 years of experience in waste management, transportation, logistics, or fleet operations.
- At least 2 years of leadership or supervisory experience.
- Knowledge of DOT regulations and commercial vehicle operations.
- Experience with route optimization and operational efficiency.
- Strong leadership, communication, and problem-solving skills.
- Experience using Microsoft Outlook, Excel, and operational software systems.
- Valid driver's license.
- Ability to conduct route observations and field inspections.
- Ability to work flexible hours as business needs require.
Nice To Haves
- Experience managing union employees.
- Power BI knowledge.
- Associate's degree or equivalent experience.
Responsibilities
- Lead and supervise drivers, helpers, and daily route operations.
- Conduct driver check-ins, route observations, and safety coaching.
- Monitor telematics, DVIRs, driver performance, attendance, and service metrics.
- Investigate accidents, coach safe driving behaviors, and support corrective actions.
- Partner with Dispatch, Maintenance, Sales, and Customer Service teams.
- Optimize routes and improve operational efficiency.
- Resolve service issues and support customer satisfaction.
- Ensure compliance with DOT, OSHA, environmental, and company regulations.
- Coach, develop, and engage employees in a union environment.
- Conduct fleet inspections, audits, and field visits.
- Perform other duties and special projects as assigned.
Benefits
- Full benefits package.
- 401(k) with company match.
- Paid time off and holidays.
- Leadership growth opportunities.
- Safety-first culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
