Supervisor of Field Operations

Engineering Excellence National Account•Valley View, OH

About The Position

The Supervisor of Field Operations supervises technicians and helpers who install, maintain, and service residential and/or light commercial HVAC equipment and accessories. The role oversees daily work, schedules and assigns staff to meet customer needs, assists with unusual or difficult assignments, trains and coaches employees, reinforces safety practices, and conducts quality-control checks on completed work. As staffing and customer needs require, the supervisor also performs service, maintenance, and installation work. The position works under the direction of the General Manager. The supervisor supports excellent customer service and customer satisfaction, maintains accountability for company property and vehicles, and serves as a technical resource to sales staff. The role also assists the General Manager with administrative tasks and other assigned duties. The description states a minimum of four years of experience and a minimum education of a high school diploma or GED; the qualifications section additionally calls for technical training certification and five-plus years of HVAC experience.

Requirements

High school diploma or GED with additional training; the qualifications section requires technical training certification and five-plus years of HVAC experience. The posting separately lists a minimum of four years of experience and a minimum education of high school diploma/GED.
Demonstrated basic leadership skills.
Demonstrated ability to train others in technical skills and effective customer service.
Valid licensing or certification required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications.
Advanced skills servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and blueprints and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems and balance airflow, align belts and pulleys without supervision, and install basic duct fittings.
Advanced ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment without supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for near, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Review and monitor upcoming work, scheduling and assigning technicians and crews to maximize productivity and meet customer needs.
Conduct regular meetings with technicians and helpers to review past performance and concerns, train on lead generation, customer service, and company products and services, reinforce safety practices, and discuss goals and objectives.
Assist technicians with major, unusual, or difficult assignments and problems.
Review completed work for adherence to company practices and processes, workmanship standards, efficiency, and effectiveness.
Train employees on technical skills, company processes and procedures, and safety rules and practices.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered or replenished as needed.
Complete material requisition forms and related administrative activities as needed.
Provide field staff leadership on customer focus, company policies and processes, safety practices, and implementation of company initiatives.
Serve as a technical resource to sales staff regarding products and services.
Assist the General Manager with administrative tasks and other assigned duties.
Perform service, maintenance, and installation work as needed to meet customer needs.
Perform similar or other duties as needed or assigned.