Supervisor of Field Operations

Engineering Excellence•Valley View, OH

About The Position

The Supervisor of Field Operations supervises technicians and helpers installing, maintaining, and servicing residential and/or light commercial HVAC equipment and accessories. The role oversees daily field work, ensures adequate staffing to meet customer needs, assists with unusual or difficult assignments, trains and coaches employees, reinforces safety practices, and conducts quality-control checks. Work is performed under the direction of the General Manager. As staffing and customer needs require, the supervisor also performs HVAC service, maintenance, and installation work. The role supports excellent customer service, efficient field operations, employee development, and adherence to company practices and safety requirements. The supervisor also helps manage vehicles, tools, parts, and related administrative work, and serves as a technical resource to sales staff. The stated physical and environmental requirements include working in varied indoor and outdoor conditions, accessing HVAC units in confined or elevated locations, climbing ladders, and lifting and carrying equipment and materials.

Requirements

High school diploma or GED, additional training, and technical training certification; the qualifications section states 5+ years of HVAC experience, while the posting also lists a minimum of 4+ years of experience.
Demonstrated basic leadership skills.
Ability to train others in technical skills and effective customer service.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws and regulations for the work area.
Required EPA and safety certifications.
Advanced skills servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and blueprints and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems and balance airflow, and align belts and pulleys without supervision.
Ability to install a basic duct fitting.
Advanced ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment without supervision.
Ability to calculate building heat gain and loss using approved methods.
Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; continual climbing, balancing, stooping, kneeling, crouching, and/or crawling may be required.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Review and monitor upcoming work; schedule and assign technicians and crews to maximize productivity and meet customer needs.
Hold regular meetings with technicians and helpers to review performance and concerns, provide training on lead generation, customer service, products and services, reinforce safety practices, and communicate goals and objectives.
Assist technicians with major, unusual, or difficult assignments and problems.
Review completed work and assessments for compliance with company practices and processes, workmanship expectations, efficiency, and effectiveness.
Train employees in technical skills, company processes and procedures, and safety rules and practices.
Ensure excellent customer service and sustain high levels of customer satisfaction.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Represent the company professionally, honestly, and ethically in business matters and activities.
Ensure company vehicles are properly stocked; return defective warranty parts to the branch; and order or replenish standard vehicle stock as needed.
Complete material requisition forms and other related administrative activities as needed.
Lead field staff in customer focus and service, following company policies and processes, complying with safety practices, and implementing company initiatives.
Serve as a technical resource to sales staff regarding products and services.
Assist the General Manager with administrative tasks and other assigned duties.
Perform HVAC service, maintenance, and installation work as needed to meet customer needs.
Perform similar or other duties as needed or assigned.