Supervisor, Field Operations

COMTECH TELECOMMUNICATIONS • Columbus, OH

7d • Remote

About The Position

The Supervisor, Field Operations supervises, mentors, and directly manages installation and maintenance technicians who install, assist with testing, and maintain computer and network equipment at Public Safety Answering Points (PSAPs) and data centers throughout Ohio. The position reviews deliverables and schedules, works to mitigate issues affecting internal teams or clients, and may provide on-site mentoring and participate in installation, testing, or quality checks at significant project milestones.

The supervisor reports to the Senior Manager, Field Services and functionally to the Comtech NG911 Program Manager, serving as the Program Manager’s primary contact for installation and maintenance. The role involves regular communication with clients, cross-functional teams, and external providers, as well as building relationships with local PSAP management, supervisors, and staff. The supervisor is the first point of escalation for deployment, installation, break-fix, and customer escalation activities during normal business hours. Frequent travel within Ohio is required.

Requirements

• Three to five or more years of related experience, including supervisory experience.
• Experience installing computer systems and IP networks.
• Associate-level education in a technical field such as networking, IT, or workstations, or an equivalent combination of education, technical certifications, training, or work experience.
• Successfully complete a pre-employment drug screening; the position also requires compliance with Comtech’s Drug-Free Workplace Program.

Responsibilities

• Supervise, mentor, and directly manage installation and maintenance technicians.
• Frequently review deliverables and schedules and mitigate issues or concerns that may affect internal teams or clients.
• Provide on-site, leading-by-example mentoring at significant milestones, potentially participating in installation, testing, or project quality checks.
• Serve as the Comtech NG911 Program Manager’s primary contact for installation and maintenance.
• Communicate regularly with clients, cross-functional teams, and external providers, responding to emails, service requests, and other communications.
• Build rapport with local PSAP management, supervisors, and staff through calls and on-site visits.
• Act as the first point of escalation for deployment, installation, break-fix, and customer escalation activities during normal business hours.
• Travel frequently within the State of Ohio.
• Perform other appropriate duties as assigned by the Field Services Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree