Operations Supervisor II

MSU Careers Details•East Lansing, MI

7d•Hybrid

About The Position

Serves as a working supervisor providing business-office leadership and oversight of the financial, operational, and personnel activities of the VDL Business Office within a large and complex laboratory operation. The role includes performing or assisting with the clerical duties of supervised employees and working closely with the VDL Business Manager on accounts receivable, accounts payable, purchasing, and related business operations. The supervisor uses and manages an internal accounting system; oversees payment posting and reconciliation for external and internal clients; assists with billing inquiries and case management; and supports charging uploads from the laboratory information management system (LIMS), client-account maintenance, and troubleshooting with VDL IT support. Accounts-payable duties include oversight of laboratory supply and equipment purchases, referral testing, and laboratory operating expenses and utilities. The position requires substantial use of LIMS and Cerner for client-account setup and maintenance, test coding, and charging details. It also supports test costing and pricing, maintains related information in LIMS, and prepares or assists with daily, monthly, and annual reports. The supervisor contributes to VDL’s quality assurance policies, standard operating procedures, and process-improvement efforts, and participates in departmental meetings.

Requirements

Knowledge equivalent to the first two or three years of college, technical, vocational, or business school, with coursework in business, accounting, or finance; or an equivalent combination of education and experience.
One to three years of related, progressively responsible or expansive work experience performing tasks related to the area of employment; or an equivalent combination of education and experience.
One to three years of supervisory experience; or an equivalent combination of education and experience.

Nice To Haves

Knowledge equivalent to a four-year college degree in business, accounting, or finance.
One to three years of experience supervising staff and processes in a business operation.
Strong proficiency with Microsoft Excel, Word, and Access.
Ability to receive, collect, and process complex and diverse information, analyze options, resolve client problems independently, and support departmental strategic business objectives.
Excellent written and oral communication skills.
Ability to function as a team leader within and across multiple laboratory sections.
Strong customer orientation, positive customer-service and telephone skills, and medical or veterinary vocabulary.
Knowledge of university internal support organizations and policies and procedures.
Knowledge of EBS/KFS for cash receipts, REQ/PO, internal billing, stores/open orders, Pcard, Business Intelligence reports, Cerner, and Sage MAS 90/200.

Responsibilities

Provide working supervision and business-office leadership for the VDL Business Office.
Oversee financial, operational, and personnel activities in a large and complex laboratory operation.
Perform or assist with the full range of clerical duties performed by supervised employees.
Work with the VDL Business Manager to facilitate and manage accounts receivable, accounts payable, and purchasing.
Use and manage an internal accounting system; post payments and reconcile external and internal client accounts.
Assist with client billing inquiries and overall case management.
Manage LIMS charging uploads and client-account maintenance; troubleshoot system issues and coordinate with VDL IT support.
Facilitate and oversee purchases of laboratory supplies and equipment, referral testing, and expenses and utilities associated with laboratory operations.
Use LIMS and Cerner for client-account creation and maintenance, test coding, and charging details.
Support test costing and pricing and maintain this information in LIMS.
Prepare or assist with daily, monthly, and annual reports for the business manager and administrative staff.
Lead and participate in quality assurance policies, standard operating procedure creation and maintenance, and process-improvement efforts.
Participate in departmental meetings.