Warranty Administrative Clerk

Rush Enterprises•Yuma, AZ

About The Position

The Warranty Administrator prepares, records, and submits warranty claims to central warranty, the factory, and/or distributors, and reconciles them. The role processes and codes warranty claims, checks repair-operation details and technician time, coordinates corrections with relevant teams, and follows claims through resolution, including rejected-claim resubmissions and warranty-parts tracking. The employee may also perform other duties requested by their leader.

Requirements

High school diploma or GED.
Three months of related experience and/or training, or an equivalent combination of education and experience.
Appropriate manufacturer training.

Responsibilities

Process warranty claims promptly for each franchise or distributor.
Separate warranty repairs and create splits in the business system as appropriate.
Review technician comments on repair operations and verify they are correct and complete for warranty submission.
Review parts on repair operations and engage the appropriate parties to make corrections when needed.
Maintain knowledge of OEM SRT times and ensure all parties account for technician time as approved for repair-order line items.
Engage Foremen, the OEM District Service Manager, and the District Technical Manager as needed to ensure technician time is entered or adjusted in the business system according to standards and agreements.
Code warranty repairs in business systems to create claims.
Return open non-warranty repair operations to the Service Administrator for invoicing or invoice them to customer accounts.
Communicate promptly with Central Warranty about resubmitting rejected claims or obtain authorization to write them off.
Track and/or store warranty parts until final claim resolution.
Verify parts have been shipped to the factory or distributor and provide a parts/cores scrap list.
Follow other instructions and perform other duties requested by the employee's leader.