Warehouse Customer Service Associate

Heilind Electronics•Mentor, OH

About The Position

The Warehouse Customer Service Associate serves as a primary support resource for sales teams by resolving customer order and shipment issues originating in the warehouse. The role coordinates communication, tracks shipments, and ensures accurate and timely processing of customer-related activities. Compensation is $19.50 per hour, based on experience. The associate responds to sales-team and customer inquiries, supports domestic and international shipping, monitors outgoing shipments, processes reports, and maintains vendor manufacturer certifications. The position also supports efficiency, waste minimization, continuous improvement, quality-system compliance, and a clean, safe, and organized work area. ICC roles additionally follow 5S principles and ICC-specific policies, training, and quality-system requirements. The position involves work in a standard warehouse setting, with exposure to moving equipment and, for ICC, occasional exposure to toxic or caustic chemicals. The noise level is usually moderate. Reasonable accommodation may be provided to enable individuals to perform the essential functions.

Requirements

High school diploma or equivalent.
Proficiency in basic math skills.
Working knowledge of spelling, grammar, and punctuation.
Basic computer skills, including Microsoft Outlook and Excel.
Ability to learn and perform multiple tasks in a fast-paced team environment.
Ability to work independently and follow safety guidelines.
Ability to read and interpret documents such as customer routing guides and sales requirements.
Ability to write simple correspondence.
Ability to use electronic devices such as barcode scanners for material handling.
Strong interpersonal and communication skills.
Demonstrated problem-solving ability.
Strong organizational and time-management skills.
Attention to detail, adaptability, and dependability.
Ability to work effectively as part of a team.
For Heilind and DB Roberts: Must meet the stated U.S. Person definition, including U.S. citizenship, U.S. permanent residence, protected-person status under 8 U.S.C. 132b(a)(3), or qualifying U.S.-based organization or government status.
For ICC: Must be a U.S. citizen due to naval contractual agreements.
Ability to perform medium physical work, including bending, stooping, kneeling, reaching, and climbing.
Ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds, and heavier weights with proper equipment.
Required vision includes close, distance, and peripheral vision, depth perception, and ability to adjust focus; ability to distinguish colors and color variations in parts and documentation.
Hearing and speech sufficient to communicate in person and over the telephone or radio.
Finger dexterity to access, enter, and retrieve data using a computer keyboard or calculator.
Mobility to work in a standard warehouse setting and around equipment, parts, and inventory; ability to operate a motor vehicle and forklift if the position requires.

Nice To Haves

Up to six months of warehouse or related experience is preferred but not required.

Responsibilities

Serve as a point of contact for sales teams regarding customer-reported warehouse issues.
Route phone calls to appropriate departments and contacts.
Respond to emails, system messages, and phone inquiries in a timely manner.
Assist with international and domestic shipping activities.
Track and monitor outgoing customer shipments.
Process reports to ensure same-day shipments and related activities are accurate and current.
Update and maintain manufacturer certifications from various vendors.
Perform work in a manner that promotes efficiency and minimizes waste.
Comply with company policies outlined in the Warehouse Orientation Packet.
Support continuous improvement through training and process enhancements.
Comply with applicable elements of the Company Quality Management System.
Maintain a clean, safe, and organized work area.
For ICC positions, follow 5S principles and comply with ICC policies in the ICC Employee Handbook.
For ICC positions, participate in company-sponsored training and process-improvement initiatives and comply with the ICC Quality Management System.