Warehouse Administrator

R&S Logistics•Knoxville, TN

1d•Onsite

About The Position

The Warehouse Administrator is a vital member of R&S Logistics’ 3PL team, with responsibilities spanning warehouse operations and customer relations. The role serves as a reliable first point of contact for customer accounts and takes professional ownership of customer inventory fulfillment, with a commitment to customer satisfaction, accurate work, and safe operations. Working in a fast-paced warehouse and office environment, the administrator uses a warehouse management system (WMS) to process orders, track inventory, maintain accurate records, and communicate inventory status. The position also involves retrieving, organizing, staging, handling, and storing inventory, as well as coordinating inbound and outbound carriers. The administrator follows supervisor direction while also working successfully with minimal oversight. The position is on-location; occasional travel and occasional evening or weekend work may be required based on business needs. The role is full-time and non-exempt, with occasional overtime. Pay is based on experience.

Requirements

Strong customer service skills.
Strong attention to detail.
Strong knowledge of warehouse operations, including inventory control.
Strong written and verbal communication skills.
Ability to organize and prioritize tasks in a fast-paced environment.
Intermediate knowledge of Microsoft Office products, especially Word and Excel.
Advanced computer data entry and keyboarding skills.
Ability to work both independently and as part of a team.
Cognitive ability and manual dexterity to satisfactorily perform duties and complete tasks.
Ability to perform the listed physical tasks with or without accommodations, including moving loads up to 50 pounds.

Nice To Haves

Previous experience in a warehouse or distribution center setting.
Previous experience with a warehouse management system (WMS).

Responsibilities

Serve as the first point of contact for customer accounts.
Send customers bills of lading (BOLs), packing lists, and other shipping paperwork in a timely manner.
Send standard reports within customer-required time frames.
Prepare, review, and forward custom reports at customer request.
Respond to customer inquiries accurately and promptly.
Use the warehouse management system (WMS) to track inventory movement, maintain accurate records, and proactively advise customers of inventory status.
Receive, process, prioritize, and schedule customer orders.
Advise the Warehouse Manager or Supervisor of notable customer requirements.
Load and unload customer inventory; verify its count and condition; handle it carefully and store it properly.
Participate in ongoing training programs and achieve satisfactory results.
Adhere to R&S Logistics’ quality and customer-service standards.
Operate a forklift safely.
Occasionally assist with warehouse maintenance and improvements.
Perform duties customarily assigned to Warehouse Associates as needed.
Follow industry-specific and site-specific safety requirements.
Accurately report time worked and follow clock-in and clock-out procedures.
Follow R&S Logistics’ Employee Handbook.
Perform other related duties as assigned by the supervisor.