VP, Vendor Enrollment Strategy and Operations

Corpay • Atlanta, GA

7d • Onsite

About The Position

CORPAY is hiring a Vice President/Senior Vice President of Vendor Enrollment Strategy and Operations within its Operations division and Corpay Payables line of business. The role is located in Atlanta, Georgia, or Brentwood, Tennessee, and is expected to work in an office environment. The executive provides enterprise leadership for Vendor Enrollment strategy, operating model, and performance, overseeing supplier outreach, operational execution, capacity and workflow management, process management, quality assurance, analytics, systems readiness, and continuous improvement.

The position owns the integrated operating plan, translates business priorities into measurable goals, and partners across Product, Technology, Finance, Implementations, Sales, Customer Service, and other stakeholder groups to remove barriers and deliver scalable outcomes. The leader establishes direction to maximize enrollment and revenue while ensuring a reliable, high-quality experience for customers, suppliers, and internal partners. As a leader of leaders, this executive builds leadership depth, reinforces data-based accountability, and prepares the organization for growth and change.

Requirements

• Bachelor’s degree required.
• At the Vice President level, 15 or more years of progressively responsible leadership experience in operations, financial services, payments, technology-enabled services, or a comparable environment.
• At the Senior Vice President level, 20 or more years of progressively responsible leadership experience, including substantial leadership of multiple functions or a large, complex operating organization.
• Demonstrated success leading leaders, building high-performing teams, and managing performance through measurable goals and operating routines.
• Experience leading enterprise initiatives involving process redesign, systems implementation, data management, automation, user acceptance testing, and cross-functional change management.
• Strong financial acumen and experience with capacity planning, operating plans, budgets, and investment tradeoffs.
• Exceptional written, verbal, and executive communication skills.
• Ability to connect enterprise priorities to day-to-day execution, make data-driven decisions, and communicate complex insights clearly.
• Ability to balance customer and supplier experience, compliance, operational control, and commercial outcomes.
• Proven change leadership and ability to influence without direct authority and align diverse stakeholders around practical solutions.
• Decisive, composed, and resourceful in a fast-paced environment with competing priorities.

Nice To Haves

• Advanced degree preferred.
• Degree in business, operations, analytics, information systems, engineering, or a related field preferred.
• Experience with supplier enablement, accounts payable, payments, virtual card processing, contact center operations, or large-scale customer operations.
• Advanced proficiency with Excel, PowerPoint, and business intelligence tools such as Power BI.

Responsibilities

• Establish and execute the multi-year Vendor Enrollment strategy, operating model, and annual business plan in alignment with company objectives.
• Set goals and priorities to maximize supplier enrollment, payment adoption, revenue generation, customer value, operating efficiency, and service quality.
• Advise senior leadership on strategic changes, business performance, investments, risks, and opportunities using clear, data-backed recommendations.
• Balance short-term delivery commitments with long-term capability building, including process standardization, technology enablement, and organizational readiness.
• Lead strategic programs and special projects that improve Vendor Enrollment scale, economics, and customer experience.
• Oversee supplier outreach, calling campaigns, re-campaigns, continuous enrollment, campaign loading, and workflow into and out of the organization.
• Ensure operating plans, staffing models, capacity management, and performance routines support demand, service-level commitments, and business priorities.
• Set expectations for customer and supplier experience, issue resolution, communications, scripting, and standard operating procedures.
• Drive consistent, high-quality execution across teams, sites, and work types while maintaining controls and adherence to company policies.
• Identify and remove operational barriers and resolve escalated customer, supplier, and stakeholder issues.
• Establish KPI frameworks, dashboards, and governance routines for enrollment performance, throughput, productivity, quality, SLA adherence, revenue, cost, and customer experience.
• Use operational, financial, and quality data to identify trends, diagnose root causes, forecast needs, and make resource and investment decisions.
• Set performance expectations for leaders and teams, linking actions and improvement initiatives to measurable outcomes and return on investment.
• Provide clear reporting to executive stakeholders and translate complex data into practical actions for managers and frontline teams.
• Sponsor continuous improvement across end-to-end Vendor Enrollment processes, data sources, workflows, and supporting systems.
• Oversee process management, quality assurance, call quality, and automation capabilities, including AI-assisted QA and call review with human validation and governance.
• Set quality management standards, scorecards, controls, process documentation, and corrective-action routines to improve consistency and reduce defects.
• Represent the business in systems, architecture, and product enhancement efforts; define requirements, prioritize improvements, and ensure operational readiness.
• Direct user acceptance testing and post-implementation performance monitoring for significant process, product, and systems changes.
• Lead, develop, and retain a high-performing leadership team across operations, outreach, strategy, analytics, process management, and quality.
• Build leadership depth through coaching, succession planning, talent assessment, and disciplined performance management.
• Create an accountable, inclusive, improvement-oriented culture that equips associates to understand the value proposition and act on performance insights.
• Influence in a matrixed environment and build effective partnerships with Product, Technology, Finance, Sales, Implementations, Customer Service, Data Analytics, and Technical Support.
• Ensure organizational communications clearly convey changes, expectations, and business results to leaders, associates, and stakeholders.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment into the 401(k) plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive