VP, Vendor Enrollment Strategy and Operations

Corpay • Atlanta, GA

9d • Onsite

About The Position

CORPAY is hiring a Vice President/Senior Vice President of Vendor Enrollment Strategy and Operations within its Operations division and Corpay Payables line of business. The role is located in Atlanta, Georgia, or Brentwood, Tennessee, and provides enterprise leadership for the strategy, operating model, and performance of Vendor Enrollment. It leads supplier outreach, operational execution, capacity and workflow management, process management, quality assurance, analytics, systems readiness, and continuous improvement, with the goal of maximizing enrollment and revenue while delivering a reliable, high-quality experience for customers, suppliers, and internal partners.

The executive owns the organization’s integrated operating plan, translates business priorities into measurable goals, and partners with Product, Technology, Finance, Implementations, Sales, Customer Service, and other stakeholders to remove barriers and deliver scalable results. As a leader of leaders, the role develops leadership capability, establishes data-driven accountability, and prepares the organization for growth and change.

The position is expected to work in an office environment. CORPAY provides an assigned office workspace, company-issued equipment, and remote access.

Requirements

• Bachelor’s degree required.
• Vice President level: 15 or more years of progressively responsible leadership experience in operations, financial services, payments, technology-enabled services, or a comparable environment.
• Senior Vice President level: 20 or more years of progressively responsible leadership experience, including substantial leadership of multiple functions or a large, complex operating organization.
• Demonstrated success leading leaders, building high-performing teams, and managing performance through measurable goals and operating routines.
• Experience leading enterprise initiatives involving process redesign, systems implementation, data management, automation, user acceptance testing, and cross-functional change management.
• Strong financial acumen and experience with capacity planning, operating plans, budgets, and investment tradeoffs.
• Strategic and operational thinking, connecting enterprise priorities to day-to-day execution.
• Data-driven decision-making, strong analytical judgment, and the ability to communicate complex insights clearly.
• Customer- and supplier-focused leadership that balances experience, compliance, operational control, and commercial outcomes.
• Proven change leadership and ability to influence without direct authority and align diverse stakeholders around practical solutions.
• Decisive, composed, and resourceful approach in a fast-paced environment with competing priorities.
• Exceptional written, verbal, and executive communication skills.

Nice To Haves

• Advanced degree preferred; a degree in business, operations, analytics, information systems, engineering, or a related field is preferred.
• Experience with supplier enablement, accounts payable, payments, virtual card processing, contact center operations, or large-scale customer operations is strongly preferred.
• Advanced proficiency with Excel, PowerPoint, and business intelligence tools such as Power BI is preferred.

Responsibilities

• Establish and execute the multi-year Vendor Enrollment strategy, operating model, and annual business plan in alignment with company objectives.
• Set goals and priorities to maximize supplier enrollment, payment adoption, revenue generation, customer value, operating efficiency, and service quality.
• Advise senior leadership on strategic changes, business performance, investment needs, risks, and opportunities using a clear, data-backed point of view.
• Balance short-term delivery commitments with long-term capability building, including process standardization, technology enablement, and organizational readiness.
• Lead strategic programs and special projects that improve Vendor Enrollment’s scale, economics, and customer experience.
• Provide executive oversight for supplier outreach, calling campaigns, re-campaigns, continuous enrollment, campaign loading, and work flow into and out of the organization.
• Ensure operating plans, staffing models, capacity management, and performance routines support demand, service-level commitments, and business priorities.
• Set expectations for customer and supplier experience, issue resolution, communications, scripting, and standard operating procedures.
• Drive consistent, high-quality execution across teams, sites, and work types while maintaining appropriate controls and adherence to company policies.
• Identify and remove operational barriers and resolve escalated customer, supplier, and stakeholder issues promptly and constructively.
• Establish the KPI framework, dashboards, and governance routines for enrollment performance, throughput, productivity, quality, SLA adherence, revenue outcomes, cost, and customer experience.
• Use operational, financial, and quality data to identify trends, diagnose root causes, forecast needs, and make resource and investment decisions.
• Set rigorous performance expectations for leaders and teams, linking actions and improvement initiatives to measurable outcomes and return on investment.
• Ensure clear executive reporting and translate complex data into practical actions for managers and frontline teams.
• Sponsor continuous improvement across end-to-end Vendor Enrollment processes, data sources, workflows, and supporting systems.
• Oversee process management, quality assurance, call quality, and automation capabilities, including AI-assisted QA and call review with appropriate human validation and governance.
• Set quality management standards, scorecards, controls, process documentation, and corrective-action routines to improve consistency and reduce defects.
• Represent the business in systems, architecture, and product enhancement efforts; define requirements, prioritize improvements, and ensure operational readiness.
• Direct user acceptance testing and post-implementation performance monitoring for significant process, product, and systems changes.
• Lead, develop, and retain a high-performing leadership team across operations, outreach, strategy, analytics, process management, and quality.
• Build leadership depth through coaching, succession planning, talent assessment, and disciplined performance management.
• Create an accountable, inclusive, improvement-oriented culture that equips associates to understand the value proposition and act on performance insights.
• Influence in a matrixed environment and build effective partnerships with Product, Technology, Finance, Sales, Implementations, Customer Service, Data Analytics, and Technical Support.
• Ensure organizational communications clearly explain changes, expectations, and business results to leaders, associates, and key stakeholders.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment into the 401(k) plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive