VP, Operations

CC-CP Merger Sub•Sioux Falls, SD

2d•Hybrid

About The Position

Central Payments is seeking a strategic leader to join as the VP of Operations. This role is crucial for shaping the future of payments by leading high-impact operational initiatives, driving cross-functional collaboration, and delivering exceptional results that support innovation and growth. The VP of Operations will play a key leadership role in a growing fintech organization at the forefront of payments innovation, influencing enterprise-wide strategy and operational excellence initiatives. This position offers the opportunity to lead high-impact projects that directly contribute to company growth and revenue generation, working alongside talented, collaborative leaders to build scalable processes and teams that support long-term success.

Requirements

Extensive leadership experience in operations, banking, fintech, or payments
Proven success leading large-scale, cross-functional initiatives from planning through execution
Strong understanding of payment ecosystems, banking operations, and regulatory requirements
Experience managing strategic partner, vendor, and bank relationships
Demonstrated expertise in process improvement, operational optimization, and risk management
Exceptional communication, presentation, and stakeholder management skills
Strong analytical and problem-solving abilities with a data-driven decision-making approach
Ability to balance strategic vision with operational execution
Experience with project management methodologies, governance frameworks, and PMO leadership
Proficiency with project management tools such as Smartsheet and Microsoft Office applications
Familiarity with technical concepts and integrations, including APIs
Bachelor's degree in Business Administration, Operations Management, Project Management, Finance, or a related field
10+ years of progressive experience in within banking, payments, or fintech
5+ years of senior leadership experience managing teams, operational functions, and complex strategic initiatives
Demonstrated success in operational excellence, process improvement, and organizational leadership
Experience with vendor management, contract negotiation, and strategic relationship development
Strong knowledge of payment networks, banking operations, compliance, and risk management practices

Responsibilities

Lead and develop high-performing teams across Operations, Partner Success, and Project Management
Oversee critical operational functions including Partner & Vendor Management, Bank Relations, Production Onboarding, Support, and Partner Success
Direct the Project Management Office (PMO), establishing best practices, governance, and project execution standards
Drive enterprise-wide projects and product implementations while ensuring alignment with business objectives and regulatory requirements
Partner with Compliance, QA, IT, Third-Party Risk, and other cross-functional teams to successfully launch new products and services
Build and strengthen strategic relationships with banking partners, vendors, and key stakeholders
Lead vendor negotiations to secure favorable service agreements and business outcomes
Analyze operational metrics and KPIs to identify opportunities for process improvements and operational excellence
Ensure operational policies, procedures, and controls remain current, documented, and compliant
Collaborate with Finance to maintain accountability, performance measurement, and financial alignment across Operations and Partner Success
Provide executive leadership and board-level reporting on operational performance, project status, and strategic initiatives
Drive continuous improvement efforts that enhance efficiency, reduce risk, and accelerate time-to-launch initiatives