VP of Internal Systems & IT

Stord

54d•Hybrid

About The Position

Stord is seeking a VP of Internal Systems & IT to elevate its complex enterprise systems and IT operations. This role is crucial for supporting Stord's rapid growth and mission to power seamless checkout through delivery. The position involves overseeing enterprise systems, business operations, IT infrastructure, and SaaS portfolio management. The ideal candidate will bring architectural vision, clear ownership, and the ability to drive control and speed in a scaling organization. This role is positioned as a product, focusing on enabling employees to perform their jobs effectively from day one, leveraging AI, and establishing a single system of record per domain. The VP will be responsible for strategic decision-making regarding building, buying, or cutting solutions, prioritizing process before automation, and ensuring the business technology stack supports Stord's ambitious growth plans.

Requirements

10+ years of experience leading enterprise systems, business technology, corporate IT, or a combined function, with direct budget and hiring ownership.
Experience owning a complex multi-system business technology ecosystem end-to-end (CRM, ERP, HRIS minimum), through migration or consolidation.
Experience running corporate IT as a proactive function in a fast-growing company, ideally with international expansion.
Experience owning IT for distributed physical sites (floor networking, handheld devices, connectivity).
Experience owning a company-wide SaaS portfolio and collaborating with Procurement, including consolidation and savings.
Experience running or materially supporting a privacy or compliance program (GDPR, SOC 2, ISO 27001, or equivalent).
Experience integrating business systems following an acquisition.
Background in technology or tech-enabled businesses.
AI adoption story from within an operating function, measured post-implementation.
Working knowledge of current AI and agentic tooling landscape, capable of making build-versus-buy calls.
Understanding of where AI can genuinely change back-office processes.
Deep fluency in enterprise application architecture, integration patterns, and master data management.
Solid grounding in IT operations, identity management, and endpoint and access controls.
Sufficient technical credibility to evaluate integration designs and engage with senior engineers and the VP of Data.
Ability to earn trust across functions (Finance, Engineering, Revenue, People, Operations).
Proven change management skills to drive adoption of new ways of working.
Clear communication skills to present systems issues as business decisions to executive teams.
Comfort operating in the seams between peer VPs without relying solely on the org chart.

Nice To Haves

Experience taking a company through IPO readiness or operating within a public company, including SOX IT general controls.
Experience supporting international expansion (multi-entity ERP, multi-country HRIS/payroll, data residency).
Experience supporting a business with a physical operation where systems failure impacts shipping.
Experience on the receiving end of an acquisition as well as the acquiring side.
Logistics or operations experience.

Responsibilities

Elevating enterprise systems and architecture.
Defining strategy, architecture, and roadmap for Stord's business technology stack (CRM, ERP, HRIS, CLM, Procurement, Customer Success platforms).
Managing integration and data-flow decisions between systems, ensuring clear ownership models.
Establishing governance for key domains: customers, vendors, products, locations, employees.
Developing standards and quality frameworks for business data in partnership with the VP of Data.
Ensuring source-system consistency for business metrics.
Identifying and rebuilding processes causing drag across Finance, People, Legal, Support, and Operations.
Overseeing IT strategy and day-to-day operations, including identity and access management, device lifecycle, end-user support, and corporate network.
Managing the physical network and device estate across fulfillment and parcel sites (scanners, printers, Wi-Fi, etc.).
Establishing IT infrastructure for new sites and countries.
Operating endpoint, identity, and access controls to security standards.
Ensuring fast and complete onboarding and offboarding processes.
Developing an IT function that anticipates problems.
Managing the company-wide SaaS estate jointly with Procurement, including engineering tooling.
Overseeing renewal calendars, utilization data, consolidation plans, and recommendations for SaaS renewals.
Conducting third-party and sub-processor diligence for the SaaS estate.
Managing security and compliance reviews for new tooling, including AI tools.
Overseeing privacy operations, including GDPR, data processing agreements, and DSARs.
Enforcing data residency, retention, and deletion policies in business systems.
Implementing access reviews, segregation of duties, and change control for financial and HR systems.
Providing evidence for audits and security reviews on demand.
Driving AI adoption within IT and Business Operations functions.
Partnering with functions to implement AI-native operating processes.
Managing business systems integration for acquired companies.
Partnering with Corporate Development on technical and operational due diligence for M&A targets.
Leading and growing the IT and Enterprise Systems team.
Building rigor and follow-through to foster cross-functional collaboration.
Earning trust and influencing change outside the direct reporting line.