VP of IT, Support & DevOps

VisibleThread•Tysons, VA

4h•Hybrid

About The Position

VisibleThread is seeking a VP of IT, Support & DevOps to lead the teams responsible for securely delivering its software to production and keeping customers running across VisibleThread’s cloud, AWS GovCloud, and customer-hosted environments. The role reports to the CEO, serves on the Senior Leadership Team, and leads the DevOps and Support teams. Security and compliance are core parts of the product. The VP will be accountable for how the software is shipped, operated, and supported, and will serve as VisibleThread’s technical voice with customers and prospects. Responsibilities include owning the AWS GovCloud environment and its compliance posture; managing releases from engineering to production; overseeing cloud operations, secure development, vulnerability management, CI/CD, and developer tooling; leading customer support and escalations; developing the DevOps and Support teams; and advising strategic customers. VisibleThread builds document-intelligence software for proposal, bid, and compliance teams in government agencies, defense contractors, and regulated enterprises. Customers use the software in VisibleThread’s cloud, AWS GovCloud, private clouds, on-premises, and air-gapped environments. The position is based in the Virginia/Washington, DC metro area and is remote-friendly, with regular overlap with the Ireland-based team and on-site expectations to be confirmed. Hybrid working includes working from the Tyson’s Corner offices when required.

Requirements

12+ years of experience in software, DevOps, SRE, or platform engineering.
5+ years leading technical teams, ideally across operations and customer support.
Hands-on ownership of a FedRAMP, NIST 800-53, or similar government compliance program; AWS GovCloud experience is preferred.
Deep experience running production workloads on AWS, including availability, incident management, observability, and cost.
Experience with CI/CD and secure SDLC practices, including SBOM, dependency and static scanning, and remediation SLAs.
Experience supporting software that customers run on-premises.
Sufficient Java/Spring experience to be credible with engineers.
Comfort as a customer-facing technical leader.
Experience leading remote teams across time zones.
Experience using AI to automate operations, support, or developer workflows.
US citizenship.

Nice To Haves

Experience with Microsoft 365 GCC/GCC High or other US government cloud environments.
Experience with Datadog or similar tools.
Experience as the accountable owner in a FedRAMP assessment.

Responsibilities

Own the AWS GovCloud environment and its FedRAMP, NIST 800-53, and SOC 2 compliance posture.
Own releases from engineering into production for VisibleThread’s cloud and customer-hosted deployments.
Run cloud operations across commercial AWS and GovCloud, including availability, observability, incident response, and cost.
Lead the secure SDLC, vulnerability management, CI/CD, and developer tooling.
Lead Support and serve as the final escalation point for customer issues, including on-premises and restricted environments.
Build and develop the DevOps and Support teams.
Act as a technical adviser to strategic customers and the technical voice of VisibleThread with customers and prospects.