Volunteer Services Manager

CENTER FOR CHILD PROTECTION•Austin, TX

4d•$65,000 - $70,000•Onsite

About The Position

The Volunteer Services Manager develops, implements, and manages the Center’s volunteer and internship programs. The role oversees recruitment, screening, onboarding, training, scheduling, recognition, and retention for volunteers and interns supporting direct services, administrative functions, special events, fundraising, marketing, and community engagement. The manager is the primary liaison between the Center and volunteers, interns, corporate volunteer groups, university partners, and community organizations. Working collaboratively across departments, the manager develops meaningful volunteer opportunities that support organizational priorities and foster positive experiences and long-term engagement. The position also assists with community outreach, tours, fundraising initiatives, and program support activities that advance the Center’s mission. The manager maintains volunteer and intern records and databases, tracks engagement and outcomes, prepares reports, cultivates relationships with community and corporate partners, coordinates recognition and retention efforts, and supports cross-departmental initiatives. Additional duties include providing program support for forensic, therapy, and medical appointments as needed, attending required meetings and trainings, maintaining knowledge of the organization’s mission and services, and performing other duties as assigned. This is a full-time, exempt position located at the Center for Child Protection in Austin, Texas. The stated salary range is $65,000–$70,000.

Requirements

Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field, or an equivalent combination of education and experience.
2–3 years of experience in volunteer management, program coordination, nonprofit administration, community engagement, or a related field.
Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
Ability to communicate clearly, professionally, and compassionately, particularly in complex or sensitive situations.
Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners.
Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings.
Experience working as part of a multidisciplinary team, with strong collaboration and communication skills.
Strong problem-solving abilities and the capacity to think creatively in response to evolving needs.
Proficiency with database management systems and Microsoft Office applications.
Ability to represent the organization professionally in public settings.

Nice To Haves

Experience in social work or criminal justice.
Experience recruiting, training, supervising, and retaining volunteers.
Experience with volunteer management systems and CRM platforms.

Responsibilities

Recruit, screen, interview, onboard, train, coordinate, and retain volunteers and interns across program, development, administrative, and community engagement functions.
Manage applications, screening procedures, reference checks, and background checks according to organizational policies.
Develop, facilitate, and improve volunteer and intern orientation, training, and educational opportunities.
Coordinate volunteer and intern scheduling for direct services, administrative operations, events, fundraising, marketing, and community projects.
Maintain accurate and confidential volunteer and intern records, files, and database information.
Build relationships with universities, colleges, internship programs, and community organizations to expand volunteer and internship opportunities.
Coordinate and oversee junior volunteer opportunities and special volunteer engagement programs as needed.
Conduct surveys, evaluations, and feedback initiatives to assess program effectiveness and identify improvements.
Develop and sustain relationships with corporate volunteer groups, community organizations, civic groups, and community partners.
Collaborate across departments to develop volunteer opportunities aligned with organizational priorities and community partner goals.
Cultivate relationships with awareness ambassadors, community advocates, and volunteer champions.
Represent the Center at community meetings, volunteer fairs, educational events, and outreach activities as assigned.
Conduct Center tours for volunteers, donors, community partners, corporate groups, and other stakeholders as needed.
Develop and implement volunteer recognition strategies and coordinate appreciation events, recognition activities, award nominations, and stewardship efforts.
Maintain regular communication with volunteers and interns, including follow-up, thank-you messages, and engagement opportunities.
Maintain volunteer information and engagement records in volunteer management and constituent databases; track hours, participation, outreach, and recognition.
Develop and maintain program metrics and prepare reports and analyses on volunteer engagement, outcomes, and organizational impact.
Collaborate with Development, Program Services, Marketing, and Administrative teams on fundraising events, community engagement initiatives, holiday projects, awareness campaigns, and other activities.
Assist with planning and coordinating volunteer support for fundraising and special events.
Work with staff to develop marketing and communication materials about volunteer opportunities and engagement initiatives.
Participate in strategic planning related to volunteer services and community engagement growth.
Provide program support for forensic, therapy, and medical appointments as needed.
Attend monthly staff meetings, trainings, and organizational events as required.
Maintain comprehensive knowledge of the organization’s mission, vision, values, services, and the children’s advocacy center model.
Perform other duties as assigned.