Manager, Volunteer Support Services

LA28 (Web) • Los Angeles, CA

3d • $88,000 - $115,000 • Onsite

About The Position

You will help shape the volunteer experience for thousands of individuals that will support the 2028 Olympic and Paralympic Games, from Pre-Games preparation through to Games-time delivery. As Manager, Volunteer Experience, you will drive the end-to-end volunteer journey, with a focus on delivery of the operations at the Volunteer Experience Center (VXC). You will work in close collaboration with the wider LA28 Volunteer Program team to implement and deliver the multi-phased volunteer experience strategy. You will be the point-of-contact and lead for the Volunteer Support Crew, a group of pre-Games time volunteers, as well as operational staff. You will be responsible for planning and implementing day-to-day operations of the Volunteer Experience Center and building strong relationships with key stakeholders to ensure that every volunteer feels prepared and valued to successfully deliver the Games.

Requirements

• Minimum 5 years of experience in managing volunteer programs, customer service, event operations, workforce operations, or a related field.
• Bachelor's degree; or 5 years of equivalent experience in leading volunteer programs, event operations, or workforce operations.
• Previous event and volunteer management experience, including hands-on operational experience delivering live events of different sizes.
• People management and customer service experience, with strong problem-solving skills and adaptability in a dynamic, fast-evolving environment.
• Strong written and verbal communication and exceptional organizational skills, with experience using Microsoft Office, databases, and CRM systems to manage volunteer information.

Nice To Haves

• Previous major event experience in a volunteer, workforce, or operations role.
• Bilingual or multilingual language skills.
• Experience managing high-volume operations with large numbers of participants.
• Experience volunteering at events or in community programs.

Responsibilities

• Plan and manage the day-to-day operations of the Volunteer Experience Center including leading the project timelines, logistics, schedules and resources to deliver a welcoming and engaging experience for volunteer candidates.
• Lead all Volunteer Support Crew operations and engagement efforts as well as coordinate a team of operational paid staff.
• Serve as the primary point of contact at the Volunteer Experience Center for the Volunteer Support Crew and operational staff to support in resolving any issues and to ensure a consistent experience.
• Manage the delivery of volunteer assessments including overseeing both the in person and virtual experience, assisting with associated training activities, and building volunteer engagement activities.
• Contribute to the development and implementation of a comprehensive volunteer reward and recognition program from Pre-Games to Games-time ensuring all LA28 volunteers are motivated and engaged throughout the journey.

Benefits

• Real ownership of the experience that prepares thousands of pre-Games and Games-time volunteers.
• Leadership of a dedicated team of staff and Volunteer Support Crew.
• A people-first team that values care, energy, and collaboration.
• A central role in delivering the 2028 Olympic and Paralympic Games.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager