Volunteer Services Manager

CASCADE AIDS PROJECT•Portland, OR

21h•Onsite

About The Position

CAP Northwest (formerly Cascade AIDS Project) is seeking a community-minded Volunteer Services Manager to build and lead a robust, community-centered volunteer program. The role provides oversight, structure, and strategic direction for volunteer engagement across the agency, cultivating meaningful relationships with the communities CAP serves and creating accessible, rewarding opportunities for people to contribute their time and talents. The program will focus on volunteer engagement at Our House, Esther’s Pantry, CAP programs, and signature community events. Through thoughtful stewardship and intentional program design, the Manager will support long-term strategies to rebuild trust, deepen community partnership, and strengthen CAP’s regional presence and impact. The position manages volunteer recruitment, screening, onboarding, placement, training, development, recognition, retention, data, compliance, and program evaluation. It also serves as the primary contact for volunteers and strategic liaison to the CAP Ambassador Council, and partners with internal teams to integrate volunteer support throughout the agency. This is a full-time, fully on-site role working across OHOP, Davis St. Headquarters, and Esther’s Pantry, with occasional opportunity to work from home. Travel between locations and within the Portland Metro area may be required. Some evenings and weekends are required for events and trainings.

Requirements

At least 5 years of progressive experience in volunteer management, nonprofit program leadership, or a related field, including experience building or significantly growing a volunteer program.
Strong relationship-building and interpersonal communication skills, with the ability to engage a diverse community of volunteers and staff.
Experience with conflict resolution or management and maintaining healthy volunteer-staff relationships.
Excellent organizational, project management, data tracking, and reporting skills.
Familiarity with CRM systems or volunteer management systems.
Strong facilitation and training skills, including the ability to develop orientations, trainings, and workshops.
Ability to travel between locations as needed and flexibility to work some evenings and weekends for events and trainings.
Ability to work on site at OHOP, Davis St. Headquarters, and Esther’s Pantry, with occasional travel within the Portland Metro area.
Ability to work for extended periods at a computer, use hands and wrists for typing and mouse operation, and communicate clearly in person and by phone.
Ability to stand, walk, and move around the clinic, and occasionally lift or carry items weighing up to 20 pounds.
Ability to manage multiple tasks, prioritize urgent needs, maintain accuracy, solve problems, and exercise sound judgment.

Nice To Haves

Experience using Point volunteer management software.
Prior administrative or clerical experience in clinical or community-based settings.
Ability to speak Spanish, ASL, and/or other languages.
Experience working with the LGBTQ+ community or other underserved populations.

Responsibilities

Design, implement, and manage the volunteer services program, including its policies, handbooks, standard operating procedures, mission, goals, and workflows.
Lead volunteer recruitment and community outreach, build a diverse and engaged volunteer base, represent the agency at events, and develop community and corporate partnerships.
Manage the full volunteer lifecycle, including screening, interviews, onboarding, role matching and placement, training, development, feedback, and retention.
Implement screening and risk-management processes, including background checks, to support the safety and security of clients and staff.
Cultivate a supportive volunteer culture through communication, recognition, motivation, and conflict resolution, including the annual Party for the People recognition event.
Maintain accurate volunteer records and data, including hours, roles, and compliance; manage the volunteer tracking system; and produce reports and analytics on program impact.
Evaluate recruitment, engagement, and retention strategies and use data to inform program decisions and continuous improvement.
Review program processes for compliance with agency policies and legal standards, including confidentiality and safety requirements.
Partner with internal teams to integrate volunteer support across agency functions and provide volunteer staffing for fundraising and community events.
Serve as the primary point of contact and relationship manager for volunteers and as the strategic liaison to the CAP Ambassador Council.
Facilitate and support the Ambassador Council, providing direction and structure for its effective operation.
Develop and deliver volunteer orientations, trainings, and workshops, and keep training materials and handbooks current.
Promote the value of volunteers at the leadership level and integrate volunteer services into the agency’s overall strategy.
Collaborate with P&C to develop a pathway for qualified volunteers to pursue paid positions at the agency.
Manage event volunteer recruitment, scheduling, and role assignments, and coordinate program delivery consistently across multiple locations while adapting to site-specific needs.