Volunteer Services Manager

The Salvation Army USA Central Territory • Wauwatosa, WI

2d

About The Position

The Volunteer Services Manager is responsible for the administration, coordination, and development of Volunteer Services in The Salvation Army’s Milwaukee County Area Command. The role oversees volunteer recruitment, screening, orientation, placement, recognition, and evaluation, and provides information and resources about volunteer opportunities and activities throughout the Milwaukee Area Command.

The manager provides on-site leadership and volunteer management for major Area Command events, including Toy Shop, Coats for Kids, Feed the Kids, and Christmas Family Feast. These events require schedule flexibility during specified periods, including October through December, October, summer weekdays, and the week leading up to Christmas and Christmas Day.

The position works with Development Department staff to cultivate relationships with local volunteer leaders and corporate partners, coordinates volunteer recognition, and represents The Salvation Army in local volunteer organizations.

Requirements

• Three years of experience in volunteer administration.
• Valid Wisconsin driver’s license and approval to drive under The Salvation Army’s insurance.
• Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities may qualify.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Direct an active recruitment program to grow the volunteer database, including individual and corporate volunteer opportunities, and maintain the database in the volunteer management system.
• Ensure the screening process matches volunteers’ interests and skills to available opportunities.
• Promote awareness of volunteer opportunities with corps, institutions, and programs in the Milwaukee Area Command.
• Develop and maintain volunteer job descriptions and program guides to support matching volunteer skills to opportunities.
• Ensure volunteers complete Safe From Harm training when required.
• Solicit feedback from volunteers and investigate complaints from or regarding volunteers.
• Plan and conduct volunteer recognition activities and events, and provide information to support ongoing recognition at corps, institutions, and programs.
• Coordinate statistical reporting of volunteer activities and maintain pertinent information.
• Develop and implement evaluation methods for the volunteer program, volunteers, participants, and staff.
• Liaise with volunteer support agencies and represent The Salvation Army in local volunteer organizations.
• Provide on-site leadership and volunteer management for large-scale Milwaukee Area Command events, including Toy Shop, Coats for Kids, Feed the Kids, and Christmas Family Feast.
• Partner with Development Department staff to build and foster relationships with local volunteer leaders and corporate partners.
• Plan and facilitate the annual Volunteer Recognition Event.

Benefits

• Competitive salary and compensation.
• Flexible schedules and a casual dress environment.
• Generous paid time off, including vacation, sick time, personal time, and 11 paid holidays.
• Tuition reimbursement.
• Employee Assistance Program with 24/7 support, resources, and referrals.
• Health, dental, vision, life, and disability insurance benefits.
• Discounts available for pet, auto, and home insurance.
• Retirement benefits.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed